Filipa Grilo
Sydney,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Office Admin Assistant
Glassons Australia
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Conducted research to assist with routine tasks and special projects.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
Retail Sales Assistant
Glassons Australia
01.2022 - 04.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
STAX. Sydney CBD Store
STAX.
02.2022 - 11.2022
- Provided guidance in choosing the best quality item for each individual.
- Worked with POS systems.
- Provided assistance with meet and greets/influencer events at Sydney Luna Park and at the CBD store.
- Worked behind the scenes at the annual fashion show, providing assistance with models, and communicating with team members and other staff on hand.
Sales assistant and online team member
Kmart North Rocks
10.2020 - 01.2022
- Picked and Packed online orders quickly and efficiently, meeting daily sales and KPI goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales assistant
Universal Store Parramatta
11.2019 - 02.2020
- Helped customers locate products.
- Managed inventory to ensure optimal stock levels.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales assistant
Baker's Delight Chatswood
01.2017 - 01.2018
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- kept store standards at a high level to meet health codes.
Education
Bachelor of Security Studies with a Master's in Criminology -
Macquarie University
Bachelor of Fashion Marketing and Enterprise - Fashion Marketing
Torrens University - Billy Blue College of Design
Sydney, NSW01.2026
High School Diploma -
Mercy Catholic College
Sydney, NSW11.2019
Skills
A reliable, honest, hardworking, and motivated individual who adapts quickly to new environments Is friendly and outgoing, and an excellent communicator and team player Loves to learn new skills, experience new environments and ways of thinking and working Can get the job done to the best of one's ability, quickly and efficiently Is fluent in both English and Portuguese
Personal Information
Date of Birth: 04/04/2001
Timeline
Office Admin Assistant
Glassons Australia
05.2023 - Current
STAX. Sydney CBD Store
STAX.
02.2022 - 11.2022
Retail Sales Assistant
Glassons Australia
01.2022 - 04.2023
Sales assistant and online team member
Kmart North Rocks
10.2020 - 01.2022
Sales assistant
Universal Store Parramatta
11.2019 - 02.2020
Sales assistant
Baker's Delight Chatswood
01.2017 - 01.2018
Bachelor of Security Studies with a Master's in Criminology -
Macquarie University
Bachelor of Fashion Marketing and Enterprise - Fashion Marketing
Torrens University - Billy Blue College of Design
High School Diploma -
Mercy Catholic College
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