Filippa Patrizia Composto
Chadstone,VIC
Summary
With over 20 years of experience in the luxury fashion industry, I have developed a strong foundation in store management, sales, and customer service, specializing in men’s and women’s wear and accessories. My career includes managing store operations, purchasing at international trade shows, and building lasting supplier relationships while staying ahead of fashion trends. I have earned a respected reputation in the industry, particularly through my work at Marino and Scott, where I contributed to the brand’s international prominence. Additionally, I completed a bespoke shoemaking course with the renowned Stefano Bemer, a globally recognized name in luxury footwear, further enhancing my skills as a craftsmanship artisan. Known for my excellent communication skills and adaptability, I am a motivated professional seeking a new role that will leverage my experience, outgoing personality, and passion for the luxury fashion sector.
Overview
34
34
years of professional experience
Work History
Executive Sales Assistant
McCloud shoes
Melbourne , VIC
01.2022 - Current
- Used my bespoke shoe making skills to advise clients on the best fitting shoes, whilst listening to their particular needs of the purchase
- I have travelled abroad to Italy during this time to maintain the latest trends in clothing and shoe fashion updates.
- Building strong customer relations for future visits to the boutique
- Received excellent customer reviews
Sales Associate
Henry Bucks
01.2020 - 12.2021
- Focusing on daily K.P, I’S
- Answering telephone customer queries and taking orders
- Working as a team to enable adding value to Boutique sales
- Styling clients and fitting suits for alterations for a complete customer service experience
- Replenishing stock
Store Manager
Gazman
01.2016 - 12.2016
- Rostering
- Coaching and developing team
- KPI tracking and reporting
- Visual Merchandising
- Developing and maintaining strong customer relationships
- Attending regular training
Store Manager
Cinori Munro Group
01.2015 - 12.2016
- Responsible for managing the day-to- day operation of the store, as well as setting customer service standards and launching initiatives to hit sales targets
- Developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures
- Supervision and training of staff
- Staff rosters
- General administration
- Driving operational, visual and customer service standards in store
- Monitoring and reviewing store performance on a regular daily, weekly and monthly basis
- Implementing store compliance and health and safety procedures
- Maintaining security of the store and implementing measures to reduce theft and loss
- Maximizing sales through effective merchandising
- Monitoring product availability levels throughout the day and replenish to ensure 100% availability
- Actively monitoring competitor activity
- Managing the store profit and loss within budget
- Getting feedback and capturing data from customers
- Making customers aware of any special offers
Store Manager - Concession Manager/ Co-site Manager
Montique
01.2015 - 12.2015
- As Above
Sales Assistant
Timeless Watches
01.2014 - 12.2014
Freelance Buyer
Atalier Menswear and Accessories
01.2014 - 12.2014
- Travelled to Italy to research, evaluate and purchase products
- Negotiated with existing and new international suppliers
Store Manager, buyer, Personal Assistant to Mr. Marino
Marino and Scott
01.1991 - 12.2013
- Company Overview: Marino and Scott were an exclusive menswear and bespoke tailors store in Toorak Road Toorak
- Specializing in high-end Italian brands such as Brioni and Ermenegildo Zegna
- Due to its long-standing reputation, clients consisted of TV personalities, Company CEOs and even royalty
- Retail Customer Service
- Greet customers and ascertain what each customer wants and needs
- Fit customers for alterations and made to measure garments
- Describe merchandise and explain use, operation and care of merchandise to customers
- Recommend, select and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions
- Implementing policies regarding payment and exchanges, and security practices
- Resolve customer complaints regarding sales and service
- All phone enquiries and communication
- Work closely with the tailoring staff daily to ensure client timelines were met
- Plan and direct staffing, training and performance evaluations
- Develop and control sales and service programs
- Prepare budgets and approve budget expenditures
- Supplier Management – maintaining good relationships with suppliers, placing orders and paying invoices
- Open and close cash registers, performing tasks such as counting money, vouchers, balancing cash drawers and making deposits as well as processing EFTPOS transactions
- Filing and archiving of sales dockets, invoices and insurance forms
- Collating and managing mail
- Payroll – maintaining all records, making staff payments and following Government regulations
- Banking
- Accounts Payable
- Inventory control
- Create barcode pricing using MYOB
- Prepare merchandise for purchase, unpacking stock and quality control
- Preparing and arranging stock for pest control
- Marino and Scott were an exclusive menswear and bespoke tailors store in Toorak Road Toorak
- Specializing in high-end Italian brands such as Brioni and Ermenegildo Zegna
- Due to its long-standing reputation, clients consisted of TV personalities, Company CEOs and even royalty
Education
Relationship Course -
TAFE
01.1989
Higher School Certificate - HSC -
Sacred Heart College
01.1986
Bespoke Shoemaking Apprenticeship - alterations, Visual Merchandising, buying and selling
Stefano Bemer
Skills
- English/Italian (Dual Citizenship)
- Bespoke Shoemaking
- Highly organized
- Strong time management skills
- Detail orientated
- Productive
- Adept
- Adaptable
- International purchasing
- Luxury product expertise
- Building and maintaining customer relationships
- Leadership
- Self-management
- KPI criterion
- Reliable
- Made to measure
- Merchandising
- Debtor management
- Banking
- Payroll
- Archiving
- Collating
References
Will be provided upon request.
Educationandprofessionaldevelopment
- Bespoke Shoemaking Apprenticeship, Stefano Bemer
- Trained in alterations, Visual Merchandising, buying and selling
- Nail technician, including Shellac and Bespoke nail art
- Relationship Course, TAFE, 1989
- Higher School Certificate - HSC, Sacred Heart College, Oakleigh, 1986
Timeline
Executive Sales Assistant
McCloud shoes
01.2022 - Current
Sales Associate
Henry Bucks
01.2020 - 12.2021
Store Manager
Gazman
01.2016 - 12.2016
Store Manager
Cinori Munro Group
01.2015 - 12.2016
Store Manager - Concession Manager/ Co-site Manager
Montique
01.2015 - 12.2015
Sales Assistant
Timeless Watches
01.2014 - 12.2014
Freelance Buyer
Atalier Menswear and Accessories
01.2014 - 12.2014
Store Manager, buyer, Personal Assistant to Mr. Marino
Marino and Scott
01.1991 - 12.2013
Relationship Course -
TAFE
Higher School Certificate - HSC -
Sacred Heart College
Bespoke Shoemaking Apprenticeship - alterations, Visual Merchandising, buying and selling
Stefano Bemer