FILIPPO PATRIZI
Sydney,NSW
Summary
Proven leader in hospitality management, adept at enhancing guest relations and staff supervision, significantly improved service quality at Intercontinental Hotel. Skilled in event planning and budget control, my strategies boosted brand awareness and profitability. Excel in personnel management and relationship building, ensuring top-notch customer satisfaction and operational efficiency. Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management. Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
VENUE MANAGR
Intercontinental Hotel
02.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Restaurant Manager
Ace Hotel
08.2022 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Restaurant Manager
JONAH'S BOUTIQUE HOTEL
08.2021 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
AMARO RESTAURANT
07.2020 - 08.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
ENTRATA RESTAURANT
10.2016 - 07.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
No Degree - WINE
WSET LEVEL 2
SYDNEY04.2024
No Degree - Business Management
MERCURY COLLEGE
SYDNEY02.2022
High School Diploma -
MAFFEO PANTALEONI
08.2014
Skills
- Writing and verbal communication
- Personnel Management
- Relationship Building
- Event Promotion
- Guest Relations
- Event planning and management
- Facility Maintenance
- Staff Management
- Staff Supervision
- Menu Planning
- Recruitment
- Budget Control
Timeline
VENUE MANAGR
Intercontinental Hotel
02.2024 - Current
Restaurant Manager
Ace Hotel
08.2022 - 02.2024
Restaurant Manager
JONAH'S BOUTIQUE HOTEL
08.2021 - 08.2022
Restaurant Manager
AMARO RESTAURANT
07.2020 - 08.2021
Restaurant Manager
ENTRATA RESTAURANT
10.2016 - 07.2020
No Degree - WINE
WSET LEVEL 2
No Degree - Business Management
MERCURY COLLEGE
High School Diploma -
MAFFEO PANTALEONI
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