Filomena Moscatiello
Melton,VIC
Summary
Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Receptionist
Solutions 4 Solar
01.2020 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Cleaner
Age Care
05.2021 - 11.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Masseuse
360 Massage Yarraville
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
No Degree - Year 10
Hoppers Crossing Secondary College
Hoppers Crossing, VIC01.2013
Skills
- Service Standard Compliance
- Records Preparation
- Microsoft Word
- Teambuilding
- Dependable and Responsible
- Written Communication
- Good Telephone Etiquette
- Cultural Awareness
Availability
My Availability is
Monday to Thursday 9am-5pm
work from home/hybrid
Timeline
Masseuse
360 Massage Yarraville
03.2022 - 07.2022
Cleaner
Age Care
05.2021 - 11.2021
Receptionist
Solutions 4 Solar
01.2020 - 03.2020
No Degree - Year 10
Hoppers Crossing Secondary College
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