Filomena Taukeinikoro

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Provided guidance and direction to staff regarding job duties and responsibilities.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Managed team of 3 employees, ensuring high productivity and quality standards were met.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.

• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Provided leadership during times of organizational change or crisis situations.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Operated cash register accurately during checkout process.
• Performed regular cycle counts of inventory items as part of internal audit process.
• Provided excellent customer service by listening attentively to customers' needs.
• Performed opening and closing duties such as counting money, balancing the register drawer, setting up the store for opening or closing.

• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
• Recruited, interviewed and hired new employees in accordance with company policy.
• Oversaw staff scheduling and payroll management.
• Acted as primary contact person handling inquiries about upcoming meetings or events.
• Handled cash register operations accurately and efficiently.
• Monitored progress of daily store closings by reviewing time management logs to ensure timely completion of tasks.