FINA INTANSARI
Matraville,NSW
Summary
I am a highly driven and motivated individual, with years of experience in front of house, reservations and administration roles. I have a strong work ethic and committed to providing a high level of customer service. I have a strong skill in various POS systems (includes Lightspeed, D-Pos and Pixel Point). I am trustworthy, honest and reliable. I am also well organised and confident with all that I do and have the drive and desire to extend myself further. As a fast learner, I can put new skill into practice quickly, easy and most importantly work efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Care Worker
Hammond Care
08.2021 - 03.2023
- Responsible for supporting the well being and independence of the clients
- Provide social and emotional support to improve clients's quality of life
- Provide personal care including showering, dressing, and grooming
- Monitoring clients's conditions and providing house cleaning, personal hygiene, and providing meals
- Report regularly to Care Manager regarding clients's needs
Boardroom Wait Staff, Senior Waitress & Receptionist
JRM Hospitality
08.2021 - 03.2023
- As Boardroom Waitstaff: Prepare and responsible for the set up of the meeting rooms
- Deliver any catering request, food and beverage to the meeting rooms and corporate clients
- Check all the dietary requirement as requested by clients
- Make high volume coffee orders using latte art style
- As Senior Waitress: Serve food and beverages to guests at venues or catering events
- Greeting guests and taking their orders, serve guests the correct drinks and dishes, refilling beverages when needed
- Cleaning the back of the house when needed
- As Receptionist & Concierge: Greeting and directing clients and guests to the meeting rooms
- Make sure to contact the host or booker of the rooms to assist their external guests
- Take bookings for meeting rooms, catering and AV support
- Maintain clear communication with clients, internal and external guests
Catering and Events Assistant
Compass Group, The Reserve Bank Site
03.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answering and replying emails from clients regarding their queries for catering and events with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of function rooms operation.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on the available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Preparing detailed agendas and taking comprehensive inquiries for future reference.
- Ensured smooth day-to-day operations by managing catering, food and beverage supply to every client and promptly addressing inquiries.
- Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
Front House Staff
Me Coffee Merchant
07.2019 - 08.2021
- Front of House duties
- Customer Service
- Cash up
- Placing orders for Stock
Assistant Reservations
Lil Darlin Surry
11.2019 - 03.2020
- Attended all email correspondence for booking requires
- Liaise with accounts with function deposit payment
- Relief for managers doing data entering for all bookings via emails and phone
- Set up the floor plans for service
Admin & Front of House (Weekdays)
Peters of Kensington
01.2010 - 10.2019
- Front of house duties includes end of day cash ups
- Data entering stock and email correspondence from customers
- Served customers, took orders and responsible of making coffees
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
Education
BACHELOR DEGREE - ECONOMICS
PARAHYANGAN CATHOLIC UNIVERSITY
MASTER DEGREE - COMMUNICATION SCIENCES
UNIVERSITY OF INDONESIA
CERTIFICATE III - HOSPITALITY
APPRENTICESHIP AND TRAINEESHIP
SYDNEYSkills
- Ability to Work in a Team
- Ability to Multitask
- Computer Skills
- Customer Service
- Fast Learner
- Ability to Work Under Pressure
- Good Communication
Certification
- RSA & RCG
- FIRST AID
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Catering and Events Assistant
Compass Group, The Reserve Bank Site
03.2023 - Current
Community Care Worker
Hammond Care
08.2021 - 03.2023
Boardroom Wait Staff, Senior Waitress & Receptionist
JRM Hospitality
08.2021 - 03.2023
Assistant Reservations
Lil Darlin Surry
11.2019 - 03.2020
Front House Staff
Me Coffee Merchant
07.2019 - 08.2021
Admin & Front of House (Weekdays)
Peters of Kensington
01.2010 - 10.2019
BACHELOR DEGREE - ECONOMICS
PARAHYANGAN CATHOLIC UNIVERSITY
MASTER DEGREE - COMMUNICATION SCIENCES
UNIVERSITY OF INDONESIA
CERTIFICATE III - HOSPITALITY
APPRENTICESHIP AND TRAINEESHIP
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