Fina Valelia Sovite Tupuola
North Albury,Australia
Summary
Completed Certificate III and in progress Certificate IV in Individual Support(Ageing). I also have statement of attainment in providing first aid and CPR. Self-motivated and physically active, effectively managing time and ensuring smooth workflow. Strong public relations skills, excelling as a problem solver by generating workable solutions and resolving complaints. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bin Washer
Staughton Group
Howlong, Australia
02.2023 - 12.2023
- Making sure the bins are fully clean inside and out and keeping a high standard of hygiene
- Maintained clean and hazard-free work areas
- Kept equipment in good working order and properly stored between jobs
- Adheres to all safety guidelines and requirements while carrying out job duties
Production Operator
Staughton Group
Howlong, Australia
06.2021 - 02.2023
- Assessing the product to determine its suitability for manufacture prior to feeding raw materials to machinery
- Adhering to safety regulations, such as donning safety gear in the production area
- Establishing recipes, keeping an eye on the ovens, and drying
- Used equipment properly to avoid workplace hazards or injuries
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery
- Managing the cooking of products by placing them in each oven at a different temperature and for a different amount of time
- Make sure the humidity in each oven before placing products inside is no higher than 25%
- Register each trolley by using the batch form, trolley tags, and production management system to record products-laden trolleys
- Assist team members when products were putting in the oven and taken out
- Checked temperature control to maintain proper conditions
Sales Representative
Ah Liki Wholesale
Vaitele-Apia
01.2021 - 05.2021
- Receiving payments, selling products and services using solid arguments to prospective customers whilst maintaining positive business relationships as well as preparing an end of day cash summary
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Generated additional sales opportunities with upselling and cross-selling techniques
Food & Beverage Co-ordinator
Sheraton Samoa Aggie Grey’s Hotel & Bungalows
Vaisigano, Apia
07.2020 - 12.2020
- Responsible for organizing menus for the restaurants and functions held at the hotel.
- Prepare stock-take reports daily to balance the stocks going out and on hand, and if there are any missing stocks, report them straight to management.
- Prepare the revenue report daily
- Organize orders for different outlets and outside of the company
Waitress- Supervisor – Food & Beverage Department
Sheraton Samoa Aggie Grey’s Hotel & Bungalows
Vaisigano, Apia
04.2017 - 06.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Greeted guests entering the restaurant and responded promptly to guest needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
Education
Certificate IV - Individual Support
TAFE NSW
Albury, Australia12-2025
Certificate III - Individual Support (Ageing)
TAFE NSW
Albury, Australia06-2024
Certificate III - Hospitality
Australia Pacific Training Coalition
Samoa07-2019
Certificate of Tourism & Hospitality - Front office & Accommodation Services
National University of Samoa
Samoa12-2013
Pacific Senior School Certificate -
Palalaua College
Samoa12-2012
Samoa School Certificate -
Palalaua College
Samoa12-2011
Skills
- Customer Service
- Time management abilities
- Teamwork and collaboration
- Computerized
- Leadership
- Strategic thinking
- Communication skills
- Problem-solving abilities
- Safety Guidelines
- Communication
- Health and safety
- Reliability and punctuality
- Adaptable and Flexible
- Interpersonal skills
Accomplishments
- Statement of Attainment: Provide CPR; Provide basic emergency life support; Provide first aid, 02/04/25
- Certificate of Completion: Responsible Supply of Alcohol, 11/07/24
- Certificate of Participation: Palliative Care Curriculum for Undergraduates, 05/02/24
- Certificate of Achievement: Hand Hygiene, 08/09/23
- BKSB English (Australia) Level 3, 08/02/23
- BKSB Maths (Australia) Level 2, 08/02/23
- Certificate of Completion-Loyalty, 09/12/20
References
- Eric Rossiter, Production Supervisor – Dried and True, Staughton Group, 271 Jude Road, Howlong, NSW, 2643, Australia, 02 6052 4055, 0424 833 046, erossiter@staughtongroup.com.au
- Aipopo Galuvao, Training Manager, Sheraton Samoa Aggie Grey’s Hotel & Bungalows, Vaisigano, Apia, Samoa, +685 62800, 3267
Timeline
Bin Washer
Staughton Group
02.2023 - 12.2023
Production Operator
Staughton Group
06.2021 - 02.2023
Sales Representative
Ah Liki Wholesale
01.2021 - 05.2021
Food & Beverage Co-ordinator
Sheraton Samoa Aggie Grey’s Hotel & Bungalows
07.2020 - 12.2020
Waitress- Supervisor – Food & Beverage Department
Sheraton Samoa Aggie Grey’s Hotel & Bungalows
04.2017 - 06.2020
Certificate IV - Individual Support
TAFE NSW
Certificate III - Individual Support (Ageing)
TAFE NSW
Certificate III - Hospitality
Australia Pacific Training Coalition
Certificate of Tourism & Hospitality - Front office & Accommodation Services
National University of Samoa
Pacific Senior School Certificate -
Palalaua College
Samoa School Certificate -
Palalaua College
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