FINJO SHERPA

Skilled and dedicated ICT Service Desk Officer with hands-on experience providing exceptional technical support, troubleshooting IT issues, and managing IT infrastructure for end users. Proficient in system administration, hardware configuration, and software support. Experienced with various helpdesk tools and ticketing systems. Strong problem-solving skills, with a focus on providing prompt solutions and maintaining high user satisfaction. Passionate about technology, and committed to continuous professional development. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

• Capstone project: collaborated in designing and developing a peer-review website as part of a team at Charles Darwin University The project improved teamwork, problem-solving, and technical skills while receiving high praise from academic supervisors
• Helpdesk process optimization: contributed to improving helpdesk response times at O'Loughlin Catholic College by streamlining ticketing processes, leading to increased efficiency and reduced response times
• System documentation and user training: developed comprehensive user guides and training materials for staff and students at O'Loughlin Catholic College, which enhanced user experience and improved IT knowledge sharing across the institution
• IT incident and problem management: successfully managed a high volume of IT incidents, consistently meeting or exceeding SLA (service level agreement) targets for issue resolution
• Customer service excellence: recognized for outstanding customer service at Woolworths, with positive feedback from customers and management for resolving issues promptly and maintaining a positive store atmosphere.

• Kushal Gurung, IT Manager, O'Loughlin Catholic College, +61 0426 823 489, kushal.gurung@nt.catholic.edu.au
• Gaurab Adhikari, Senior Data Analyst / Senior .Net Developer, Department of Corporate and Digital Development, 0416 527 250, Adhikarigaurab99@gmail.com
• Prafula KC, Acacia Support Officer, Department of Corporate and Digital Development, 0470 345 645, Prafula.KC@nt.gov.au

• First Aid & CPR Certified
• Ochre Card (Working with Children Clearance)
• Cross-Cultural Consultants Certificate
• Full Australian Driver's License
• Australian Computer Society (ACS)