FINLAY DUROSE
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Front of House Assistant
Baked Culture
08.2023 - Current
- Helped to execute timely and efficient processes to drive first class service.
- Managed day-to-day operations to drive quality, standards, and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with policies and procedures.
- Maintained positive team environment by encouraging teamwork and respect.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Established welcoming atmosphere by greeting each customer warmly.
- Maintained tidy and organised work area to preserve aesthetics and support cleanliness and quality standards.
Customer Service Officer
IGA
01.2022 - 01.2024
- Provided primary customer support to internal and external customers.
- Assisted customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely solutions.
- Promoted company brand and unique offerings through personalised customer service.
- Managed payments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CREW MEMBER
HUNGRY JACKS
05.2021
- Provide high levels of customer service
- Prepare & cook food
- Adhere to safety & hygiene standards
- Clean equipment, fittings & restaurant areas
- Handling money & balancing
- Work as a team unit to maintain customer flow
- Working closely with the shift manager and as part of the crew team, I play an integral part in the day to day running of the restaurant
- At the forefront of the customer experience, my role involves all facets of restaurant operations including front counter, drive-thru & burger room
WAITRESS
DARK ALLEY COFFEE
03.2018 - 11.2019
- Learn and understand ever-changing menu daily
- Greet and serving customers
- Maintaining clean environment
- Meet special customer demands
- Collaborate with kitchen staff
- As my first job this family business gave me a very good understanding of why customer service is so important
- It also gave me the skills required to be successful in my next position with Hungry Jacks
Education
Community Health Services
WAUCHOPE HIGH SCHOOL
09.2024
Youth Engagement
Wauchope High School
11.2022
Skills
- Professional Appearance
- Cooking
- Food Running
- Menu Memorisation
- Drive-Thru Operations
- Beverage Preparation
- Safe Food Handling
- Food Preparation
- Safety awareness
- Cleaning
References
- KARA DUROSE, Little Rose Beauty, 0447 622 069, karajdurose@outlook.com
- TROY DUROSE, Former Café Owner, Courier, 0448 331 827, troydurose@hotmail.com
- KIM HOARE, 0418 877 209, kim.hoare5@tafensw.edu.au
Hobbies and Interests
- Netball
- League Tag
- Touch Football
- Rugby Union
- Rugby League
- Cooking
- Baking
Timeline
Front of House Assistant
Baked Culture
08.2023 - Current
Customer Service Officer
IGA
01.2022 - 01.2024
CREW MEMBER
HUNGRY JACKS
05.2021
WAITRESS
DARK ALLEY COFFEE
03.2018 - 11.2019
Community Health Services
WAUCHOPE HIGH SCHOOL
Youth Engagement
Wauchope High School
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