Finlay McGurk
Giralang,ACT
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Intra Provan
09.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring restaurant was ready for optimal operations each day.
- Worked flexibly with baristas and kitchen staff to ensure each order was completed with haste and to exceptional standard.
- Quickly assigned tables to guests who may be unsure of where they would like to dine.
- Made coffee and tea and replenished drink station glassware and water bottles.
Bartender
One22 Nightclub
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Front of House Employee
Muse Food, Wine and Books
07.2022 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Logistics Assistant
Pickles Auctions
04.2020 - 08.2020
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Documented received materials into check-in system.
- Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
- Tracked orders and notified customers of status or potential delays.
- Accurately repositioned cars to enable optimal customer viewing.
Education
High School Diploma -
Daramalan College
Canberra, ACT11-2019
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Professional appearance
- Basic math
- Reservation management
- Friendly and outgoing
- Strong multitasking
- Highly reliable
- Outgoing personality
Timeline
Front of House Employee
Intra Provan
09.2024 - Current
Front of House Employee
Muse Food, Wine and Books
07.2022 - 04.2024
Bartender
One22 Nightclub
04.2021 - Current
Logistics Assistant
Pickles Auctions
04.2020 - 08.2020
High School Diploma -
Daramalan College
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