Finlay Phillips
Summary
Seasoned Sales Representative with exceptional success in B2B and B2C sales within multiple industries. Proven track record of enhancing customer satisfaction and expanding client base, notably at Dependable Laundry Solutions. Excelled in relationship building and leveraging Microsoft Office applications, achieving sales growth. Skilled in both verbal and written communication, with keen attention to detail, consistently fostering team cooperation and driving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Dependable Laundry Solutions
03.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained a collaborative work environment, sharing best practices among sales team while keeping close connections with all team members.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Streamlined sales process, reducing time from lead to close.
- Implemented CRM tools to track customer interactions and sales progress.
Retail Sales Assistant
Harvey Norman
07.2021 - 03.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns and swap-outs.
Receptionist
Bali Hai Resort & Spa
10.2020 - 07.2021
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Developed proficiency in the use of industry-specific programs, ensuring accurate and efficient management of guest records and reservations.
- Provided tailored customer service to meet unique guest needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests overall experience during their stay.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
- Answered phone promptly and directed incoming calls to correct departments.
Retail Shop Assistant
Totally Workwear
03.2020 - 08.2020
- Greeted customers and provided personalised assistance and product recommendations.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Resolved customer complaints and issues in a professional manner.
Merchandiser
Harvey Norman
11.2018 - 02.2020
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Kitchen Assistant
Croissant Express
11.2018 - 01.2019
- Assisted in food preparation tasks.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained a friendly demeanour with customers to ensure customer satisfaction.
Waitress
Wing Hings Chinese Restaurant
04.2017 - 09.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Broome Senior High School
Broome, WA10.2019
Skills
- Customer service
- Customer relations and relationship building
- Excellent written and verbal communication
- Attention to detail
- Team cooperation
- Microsoft applications proficiency
Certification
- Competency in 7/12 units of Certificate III Business (BSB30115) - 2019
Willingness to complete
- Certificate of First Aid (HLTAID001 - 003) - 2019
Willingness to recertify
- Certificate II in Auslan (PSP20218) - 2024
- Class LO Order Picking Forklift Licence (TLILIC0004)
- Western Australian C class drivers licence (unrestricted)
Languages
English
Native or Bilingual
Auslan
Elementary
Timeline
Sales Representative
Dependable Laundry Solutions
03.2022 - Current
Retail Sales Assistant
Harvey Norman
07.2021 - 03.2022
Receptionist
Bali Hai Resort & Spa
10.2020 - 07.2021
Retail Shop Assistant
Totally Workwear
03.2020 - 08.2020
Merchandiser
Harvey Norman
11.2018 - 02.2020
Kitchen Assistant
Croissant Express
11.2018 - 01.2019
Waitress
Wing Hings Chinese Restaurant
04.2017 - 09.2017
High School Diploma -
Broome Senior High School
- Competency in 7/12 units of Certificate III Business (BSB30115) - 2019
Willingness to complete
- Certificate of First Aid (HLTAID001 - 003) - 2019
Willingness to recertify
- Certificate II in Auslan (PSP20218) - 2024
- Class LO Order Picking Forklift Licence (TLILIC0004)
- Western Australian C class drivers licence (unrestricted)
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