Finn Edwards
Williamstown,VIC
Summary
Capable customer service assistant passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Building Manager
ICON Melbourne
09.2023 - Current
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Enhanced security measures through the installation of surveillance cameras and access control systems.
- Coordinated 1-3 move-ins and move-outs a week, streamlining the process and minimising disruptions to other tenants.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
Office Cleaner
Enigma Property
01.2017 - Current
- Detailed cleaning of corporate offices including operation of vacuum, buffer and pressure washer
- Swept, mopped and vacuumed floors
- Dusted and cleaned hard surfaces and windows
- Disposed of rubbish and recycling
- Cleaned bathrooms and staff Kitchens, restocking paper goods
- Organised and used industrial cleaning products under strict OH&S guide lines
- Used time management and efficient cleaning methods to deadlines.
Waiter and Bar Staff
Hobsons Bay Hotel
10.2022 - 08.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Waiter and Bar Tender
Porters Restaurant
01.2022 - 10.2022
- Experience as a waiter and bar tender for a fine dining restaurant
- The role included making cocktails, greeting guests, taking orders and recommending food and beverage items.
- Reduced wait times for seating by efficiently clearing tables immediately.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Media and TV (Honours) - Film Production
Swinburne University
Hawthorn, VIC11.2025
VCE -
Williamstown High
Williamstown, VIC12.2021
Certificate III - Music Industry (Live Sound Recording)
Williamstown High
Williamstown, VIC12.2021
Skills
- Driving License
- RSA certified
- Equipment Operations
- Waste Management
- Knowledgeable in editing software (video and photo)
- Customer Service and Support
- Social Media Engagement
- Proficient in security software
- Food Safety
Websites
Timeline
Building Manager
ICON Melbourne
09.2023 - Current
Waiter and Bar Staff
Hobsons Bay Hotel
10.2022 - 08.2023
Waiter and Bar Tender
Porters Restaurant
01.2022 - 10.2022
Office Cleaner
Enigma Property
01.2017 - Current
Bachelor Media and TV (Honours) - Film Production
Swinburne University
VCE -
Williamstown High
Certificate III - Music Industry (Live Sound Recording)
Williamstown High
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