Finn Fortune

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
• Have met/communicated with a diverse range of people from all backgrounds and cultures

• Set appointments with technicians and potential customers in Western Australia, Queensland and New South Wales.
• Provided potential customers with information about water filtration systems to acquire interest in scheduling appointment.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Answered phone calls and answered questions from potential customers.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Screened potential customers to determine interest and requirements for products and services of company.

Completed mandatory regional work as a farm hard to obtain third year working holiday visa

• Communicated with team members using hand signals and radios.
• Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
• Assembled signs and cones to direct traffic through construction sites.
• Routed traffic around construction sites for worker and driver safety.
• Controlled pedestrian movements to prevent intrusion into work zones.
• Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
• Worked with foreman to create effective temporary traffic control schemes.
• Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.

• Ensuring potential customers qualify for a loan through a series of questions before transferring them through to the loan advisor.
• Worked with customers via telephone to answer questions and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.

• Team leader of the Barclaycard inbound sales team
• Encouraging Barclaycard customers to upgrade to the full managed service through rapport building with customers.
• Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
• Documented details of calls and customer interactions.
• Managed high call volume efficiently, maintaining a professional demeanour under pressure.
• Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
• Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.