Finn Hennessy

• Kept shop areas neat, clean, and free of safety hazards.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.

• Monitored and tested equipment performance to diagnose and resolve problems.
• Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Created digital image files for use in digital and traditional printing methods.
• Designed creative digital displays used in online advertising for the business.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Completed cycle counts and monthly inventory.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Maintained clean, orderly work environment free of hazards.
• Assisted in receiving, stocking and distribution of merchandise.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.

*STARTING AGAIN HOPEFULLY SOON*

• Planned, implemented, and tracked sales and marketing strategies to promote brand products.
• Created and managed budgets to maximize brand reach and engagement.
• Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
• Researched market trends to identify customer needs and preferences for strategic planning.
• Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
• Researched and identified new opportunities for product and brand development.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Monitored and maintained clean working areas and cooking surfaces.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Handled customer complaints professionally to prevent negative reviews or loss of business.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Coached new workers on store policies, pizza making, and dough preparation.
• Followed company recipes and production standards to satisfy customers.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.