Finn Hennessy

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Handled customer enquiries, concerns and complaints

Self-run resale business focused on sourcing, refurbishing, and reselling mobile phones. Responsible for end-to-end operations including product sourcing, hardware assessment and repair, listing and marketing across online platforms, customer service, and wholesaler negotiation. Built systems for inventory management, pricing strategy, and quality control to ensure product reliability and customer satisfaction.

• Managed customer inquiries and provided tailored banking solutions to enhance client satisfaction.
• Executed daily transactions accurately, ensuring compliance with financial regulations and company policies.
• Developed strong relationships with clients, facilitating effective communication and trust-building.

Worked in a high-volume call centre environment, supporting a diverse customer base from high-net-worth individuals to customers in financial hardship across a broad range of banking needs. Navigated complex and emotionally charged calls with empathy and composure, consistently resolving issues while upholding strict compliance standards. Received multiple internal awards for excellence in both customer service and regulatory adherence. Chose to step away from the role following a major personal loss and family responsibilities, taking time to re-evaluate personal and professional direction.

• Developed strong relationships with customers through effective communication and product knowledge.
• Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
• Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
• Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.

Launched a self-made streetwear brand during high school, handling all aspects of the business independently — from designing the logo and building the website to managing social media and marketing. Built connections with other local brands across Tasmania and gained early experience in e-commerce, branding, and customer engagement. Pressed pause on the venture due to limited capital and experience at the time, but laid the foundation for future business growth.