Finn Mantel
Ballina
Summary
My varied roles have all had a strong customer service focus, and I pride myself on representing the company I work for, to ensure complete customer satisfaction. My strengths include a calm approach, honest hardworking attitude, and a desire to ensure the customer experience is second to none.
The progression of my equipment operation skills has proficiently increased in the past 3 seasons working in Lift Operations. Safely operating with in-depth knowledge of job-related equipment and tools, including proper operation. Classing my skills as a C level Operator at Thredbo Resort Australia.
Overview
8
8
years of professional experience
Work History
Lift Operations
Thredbo
06.2024 - Current
- Assistance to all passengers in the safe loading and unloading of the ski lift
- Maintain load and unload ramps and areas around all lift stations
- Identify and report any unusual problems or hazardous conditions to ensure the public's safety, be familiar with all policies, procedures and rules regarding operating and riding a ski lift.
Landscaping labourer
09.2024 - 12.2024
- Physical Fitness: Ability to perform physically demanding tasks for extended periods, including lifting heavy objects, digging, carrying materials, and working in various weather conditions
- Attention to Detail: Capability to pay attention to small details in landscape design, ensuring proper alignment, spacing, and aesthetic appeal of plants, features, and structures
- Teamwork: Experience working collaboratively with other landscapers or crew members to complete projects efficiently and to a high standard of quality
- Time Management: Skill in prioritising tasks, managing time effectively, and completing projects within deadlines, especially during peak seasons.
Kitchen hand
Blizzard Pizza | Hakuba Hotel Group
12.2023 - 03.2024
- Food Preparation: Experience in preparing pizza ingredients, including slicing vegetables, portioning meats, and preparing dough
- Kitchen Safety and Sanitation: Knowledge of food safety regulations and procedures, including proper food handling, sanitation, and hygiene practices
- Organisation and Time Management: Ability to prioritise tasks, manage time effectively, and work efficiently to meet deadlines during busy periods
- Teamwork and Collaboration: Experience working effectively as part of a team, communicating with colleagues, and assisting with various tasks as needed
- Adaptability: Willingness to learn new skills, take on different responsibilities, and adapt to changing priorities and circumstances in the kitchen
- Customer Service: Basic understanding of providing excellent customer service, such as taking orders, answering questions, and ensuring customer satisfaction
- Physical Stamina: Ability to stand for long periods, lift heavy objects, and work in a fast-paced, demanding environment.
Lift Operations
Thredbo
11.2022 - 09.2023
- Assistance to all passengers in the safe loading and unloading of the ski lift
- Maintain load and unload ramps and areas around all lift stations
- Identify and report any unusual problems or hazardous conditions to ensure the public's safety, be familiar with all policies, procedures and rules regarding operating and riding a ski lift.
Food and Beverage attendant
Merritts Mountain House
06.2022 - 10.2022
- Responsibly served alcohol
- Handled and prepared food
- Handled customer inquiries, billing questions, payments, and service requests
- Anticipate needs and resolve problems to keep customers happy
- Delivered a fast and friendly service
- Replenished out-of-stock items on the sales floor, staged overstock, and rotated products to prevent spoilage.
Termite Technician Assistant/labourer
All Pest Solutions
01.2020 - 06.2022
- Walked customers' property to identify infestations
- Advised customers on particular pest issues, including mice, snakes, and termites
- Sprayed and dusted compounds inside and outside customers' properties
- Checked outside of buildings for signs of pest activity, removing webs, and breaking up bee nests
- Daily work includes digging trenches, clearing subfloors, drilling concrete, applying chemical treatments
- My role also includes talking with the clients, answering their queries, and providing solutions with our team to best suit their needs.
Customer Service Representative
Kmart
12.2018 - 01.2020
- Handled customer inquiries, billing questions, payments, and service requests
- Anticipate needs and resolve problems to keep customers happy
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service regarding questions and service complaints
- Referred unresolved customer grievances to designated departments for further investigation
- Replenished out-of-stock items on the sales floor, staged overstock, and rotated products to prevent spoilage
- Put out replenishments and new merchandise with well-built and organised displays.
Food Preparation worker/dishhand
Shorty's Tapas Bar
01.2017 - 01.2020
- Achieved high standards of cleaning and sanitation, observing health department regulations
- Helped the team prepare for special events by readying ingredients and dishes according to customers' preferences
- Met food production targets, worked well with the kitchen team, and met quality standards
- Kept kitchen organised by cleaning up waste and leftover foods
- Protected customers with safe food handling and careful cleaning
- Prepared for busy periods by cutting, slicing, and washing frequently used ingredients.
Education
Skills
- Customer Service
- Time management
- Conflict management
- Safety Management
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Incident Reporting
References
Renee O'conner, Lift Operation assistant manager, renee_connor@evt.com
Timeline
Landscaping labourer
09.2024 - 12.2024
Lift Operations
Thredbo
06.2024 - Current
Kitchen hand
Blizzard Pizza | Hakuba Hotel Group
12.2023 - 03.2024
Lift Operations
Thredbo
11.2022 - 09.2023
Food and Beverage attendant
Merritts Mountain House
06.2022 - 10.2022
Termite Technician Assistant/labourer
All Pest Solutions
01.2020 - 06.2022
Customer Service Representative
Kmart
12.2018 - 01.2020
Food Preparation worker/dishhand
Shorty's Tapas Bar
01.2017 - 01.2020
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