Finn Masterson
Sydney,NSW
Summary
I am a confident, friendly and reliable person, who can stay focused under pressure. Specifically, a team player who is task-oriented, self-motivated, eager to learn and enjoys responsibility. I have a passion for providing high-quality customer service and work best in a fast-paced work environment.
Overview
4
4
years of professional experience
Work History
Grounds Maintenance Officer
Ingenia Holidays, Cairns Coconut Resort
Cairns, Australia
04.2026 - 09.2026
- Performed mowing, snipping, hedging, invasive species control, plant control, pool testing, treatment, and general repairs to maintain resort aesthetics and safety.
- Executed landscaping projects including planting, pruning, and maintaining various plant species.
- I worked as part of a small team in a labour intensive role in the tropical northern climate. The role was physically demanding but I excelled here and completed my regional work as per my visa requirements.
Financial Planning Advisor
Cornmarket Group Financial Services
Dublin, Ireland
02.2023 - 03.2026
- I quickly advanced in this role from Junior Support Agent to Financial Planning Advisor. I was trusted as a source of knowledge for junior and new staff.
- Managed inbound and outbound calls daily, providing high-quality support and advice on Pensions, Life Cover, and Savings products for clients while adhering to Central Bank Regulations, consistently achieving positive performance metrics.
- Call volume, appointments made, lead generation and sales all remained above target from the start to the end of my time.
- Obtained three QFA certifications to enhance financial knowledge.
- I performed monthly quality control by assessing call metrics and maintaining error logs. I monitored the team's lead generation to confirm compliance with protocols and Central Bank Regulation.
- I am a main point of contact for the Rewards team, completing lead uploads and running Newsweaver reports for Rewards uploads, remaining well within SLA.
- Trained new starters on systems and facilitated team integration, enhancing onboarding experience.
- I adapted well to ever-changing processes over the course of my career at Cornmarket.
Site Maintenance Officer
PELCO LTD.
Dublin, Ireland
05.2022 - 02.2023
- Site maintenance - after undergoing extensive chemical safety training, I handled corrosive and dangerous chemicals every day, making sure the car onsite car washes were well maintained and constantly topped up.
- Conducted on-site servicing of industrial vacuums and laundromat machines to maintain functionality.
- Collaborated with the team to delegate tasks and complete work efficiently.
- Managed lotto and scratch card reports during evening shifts, ensuring the store was ready for the morning shift. Handled cash management and completed till/sales reports at the end of each day.
Education
Whitecard Construction Induction
Cairns Trucking School
Cairns, QLD04-2026
BA Joint Honors - Geography and Modern Language (German)
Trinity College Dublin
Dublin Ireland05-2025
Qualified Financial Advisor Exams
LIA
Ireland10-2026
Skills
- Quality control
- Attention to detail
- Task Delegation
- Teamwork
- Customer service and support
- Complaint handling
- Communication
- Sales
- Excel and reporting
- Report generation
- Time management
- Problem solving
- Motivating others
- Empathetic
- Public speaking
- Customer focused
Languages
English- Fluent, Irish- Fluent, German- Limited Proficiency
Interests
Geography, Hiking, Art: Textiles, Culture and Diversity, sociology, Self-Improvement, Cooking/ Health and Wellbeing, Gym, Education
Timeline
Grounds Maintenance Officer
Ingenia Holidays, Cairns Coconut Resort
04.2026 - 09.2026
Financial Planning Advisor
Cornmarket Group Financial Services
02.2023 - 03.2026
Site Maintenance Officer
PELCO LTD.
05.2022 - 02.2023
Whitecard Construction Induction
Cairns Trucking School
BA Joint Honors - Geography and Modern Language (German)
Trinity College Dublin
Qualified Financial Advisor Exams
LIA