Finn Nelson
Newcastle East
Summary
I aim to provide a high level of performance when working, with extensive experience in customer service, POS system, team leadership etc. Always eager to learn more in a new environment, and to also demonstrate my reliability and hard work ethic. I bring a unique blend of enthusiasm and expertise to the workplace, with a passionate mindset to do my best.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
BCF
01.2024 - Current
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
Server
Cold Rock Ice Creamery
09.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member
McDonald’s
05.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Year 10 Certificate -
St Phillip’s Christian College
Waratah, Newcastle 12.2022
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Store maintenance
- Professional appearance
- Stock replenishment
- Payment processing
- Problem-solving
- Time management
- Workplace safety compliance
- POS systems
- Multitasking
- Effective communication
- Customer engagement
- Friendly and helpful
- Attention to detail
- Adaptable and flexible
- Team cooperation
- Flexible hours
- Decision-making
- Goal driven
Certification
RSA
Timeline
Retail Worker
BCF
01.2024 - Current
Crew Member
McDonald’s
05.2022 - 11.2022
Server
Cold Rock Ice Creamery
09.2020 - 05.2022
Year 10 Certificate -
St Phillip’s Christian College
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