Finn Nelson
Newcastle East,NSW
Summary
I aim to provide a high level of performance when working, with extensive experience in customer service, POS system, team leadership etc. Always eager to learn more in a new environment, and to also demonstrate my reliability and hard work ethic. I bring a unique blend of enthusiasm and expertise to the workplace, with a passionate mindset to do my best. Im located in Newcastle east, and I’m able to travel as well. I have some fun hobbies that keep me busy when I’m free, such as writing music and surfing. I enjoy the outdoors and exploring the world. I’d love to work for this place to fuel my life journey, learning new and authentic things, meeting new people and making customers smile. I look forward to hearing back
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
BCF
01.2024 - Current
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
Crew Member
McDonald’s
05.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Server
Cold Rock Ice Creamery
09.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Year 10 Certificate -
St Phillip’s Christian College
Waratah, Newcastle 12.2022
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Store maintenance
- Professional appearance
- Stock replenishment
- Payment processing
- Problem-solving
- Time management
- Workplace safety compliance
- POS systems
- Multitasking
- Effective communication
- Customer engagement
- Friendly and helpful
- Attention to detail
- Adaptable and flexible
- Team cooperation
- Flexible hours
- Decision-making
- Goal driven
Certification
RSA
Timeline
Retail Worker
BCF
01.2024 - Current
Crew Member
McDonald’s
05.2022 - 11.2022
Server
Cold Rock Ice Creamery
09.2020 - 05.2022
Year 10 Certificate -
St Phillip’s Christian College