FINNOLA MURPHY
PAKENHAM,VIC
Summary
ENTHUSIASTIC ADMINISTRATOR EAGER TO CONTRIBUTE TO A NEW CAREER THROUGH HARD WORK, ATTENTION TO DETAIL AND MOTIVATION. I HAVE A VERY CLEAR AND PROFESSIONAL UNDERSTANDING OF ORGANISATION AND COSTUMER SERVICE REQUIREMENTS, WITH THE ADDED MOTIVATION TO LEARN, GROW AND EXCEL IN ALL AREAS OF BUSINESS.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
SAW Constructions
08.2024 - 05.2025
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Completed onboarding for all new staff, organising uniform, laptops and phones.
- Assisting with basic IT issues
- Organising deliveries for site and ensuring stock arrives on time to keep job progressing in a timely manner
Administrative Assistant
EACH
03.2021 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Visual Merchandiser
THE JUST GROUP
03.2018 - 02.2021
- Monitored and restocked displays / inventory, updated pricing and signage to keep up with the forever changing industry, educated staff on how to coordinate clothing racks for optimal sales and to boost effectiveness of specific promotions, enhanced overall store appearance by dedicating my skills on a day to day basis, kept the store layout up to date with the corporate sales objectives, worked with managers and advertising directors to optimise promotions, organised all overstock for a safe and convenient workplace.
Education
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St Peters catholic college
Skills
- Computer skills
- Office administration
- Customer and client relations
- Data entry
- Microsoft Office Suite
- Customer service
- Database entry
- Appointment scheduling
- Calendar management
- Administrative support
- Invoice processing
- File organization
- Relationship building
- Multi-line phone systems
Timeline
Administrative Coordinator
SAW Constructions
08.2024 - 05.2025
Administrative Assistant
EACH
03.2021 - 08.2024
Visual Merchandiser
THE JUST GROUP
03.2018 - 02.2021
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St Peters catholic college
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