Fiona Agustin
Williams Landing,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Grill'd
01.2021 - 12.2022
- Identified and resolved customer complaints concerning food or reservations
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
Education
Bachelor of Science - Biochemistry And Molecular Biology
University of Melbourne
Parkville, VIC02.2025
Skills
- Food Allergies
- Hospitality Environments
- Cash Register Operations
- Cleaning and Sanitizing
- Proper Storage Procedures
- Safe Alcohol Service
- Rewards Programs
- Food and Beverage Service
Accomplishments
- Collaborated with a team of 3 in the development of a program that advocated for equality in sports. Through this program, we emphasized the importance of equality in sports by hosting PE lessons in various schools, including those for children with disabilities.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Japanese
Limited Working
Timeline
Hospitality Worker
Grill'd
01.2021 - 12.2022
Bachelor of Science - Biochemistry And Molecular Biology
University of Melbourne
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