Fiona Andrews
Summary
Accomplished Store Manager at Storage King, adept in staff management and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in team leadership and risk management, with a proven track record of driving positive outcomes and fostering collaboration. Expertise in customer service and multitasking, consistently achieving and surpassing business goals. Using independent decision making skills and sound judgement to positively impact company success.
Hardworking and passionate to achieve company goals
Overview
34
34
years of professional experience
Work History
Store Manager
Storage King
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Resort Manager
Crystal Bay Resort
06.2010 - 06.2017
- Maintained strong relationships with key stakeholders, ensuring a positive working environment for all parties involved in resort operations.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
Real Estate Agent / Office & Property Manager
Complete Real Estate
01.2002 - 11.2010
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
AIN High Care Nursing
Shoal Bay Nursing Home
01.2004 - 05.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Documented patient information and care activities in electronic health record.
Business Director Retail Fashion
Last Night PTY LTD
01.1996 - 03.2003
- Opened, operated and developed several successful retail outlets
- Recruited, managed and motivated a retail team of up to 10 staff to maximise sales and maintain an exceptional customer experience
- Trained staff in all aspects of the business
- Ste objectives, lead and performance managed staff to achieve business goals
- Purchasing and merchandising stock, managing levels
- Travelled to Sydney on a weekly basis to purchase stock and met with suppliers through out NSW and South East Asia
Fashion Designer
Last Night PTY LTD
10.1990 - 10.2001
- Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
- Liaised with suppliers to secure competitive pricing on materials, reducing overall production costs without sacrificing quality.
- Sales Representative selling range to retail outlets in region covering Sydney to the QLD Border
Education
Diploma of Mangement
UPSKILLED
QLD02.2013
AIN Age Care Certificate
Hunter Institute
Newcastle, NSW03.2004
Real Estate Licence
REINSW
Sydney, NSW01.2002
GED -
Hunter School of Performing Arts
Broadmeadow, NSW12.1982
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Staff Management
- Team leadership and coaching
- Documentation And Reporting
- Performance Reviews
- Risk Management
- Teamwork and Collaboration
Timeline
Store Manager
Storage King
12.2018 - Current
Resort Manager
Crystal Bay Resort
06.2010 - 06.2017
AIN High Care Nursing
Shoal Bay Nursing Home
01.2004 - 05.2006
Real Estate Agent / Office & Property Manager
Complete Real Estate
01.2002 - 11.2010
Business Director Retail Fashion
Last Night PTY LTD
01.1996 - 03.2003
Fashion Designer
Last Night PTY LTD
10.1990 - 10.2001
Diploma of Mangement
UPSKILLED
AIN Age Care Certificate
Hunter Institute
Real Estate Licence
REINSW
GED -
Hunter School of Performing Arts
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