Fiona Antonelli
Hospitality
Churchill,Victoria
Summary
My Name is Fiona. I have lived in Gippsland my whole life. I was married for 30 yrs and have 2 adult sons. I have worked in hospitality since the age of 14 years of age. (40 yrs experience).
I have a passion for food, especially presentation, My other hobbies include any kind of art/craft. I also like to read when I can. Love the outdoors, especially the beach and go to the gym regularly.I also love the garden
Overview
9
9
years of professional experience
Work History
Owner/Operator
Self Employed
Churchill, Victoria
03.2021 - 07.2023
- As a business owner, I managed day to day tasks such as ordering, customer issues, stock control, outside catering and quality control. I have 40 years experience in the hospitality sector. Through my time I have worked as an employee as well as owning two businesses. Schnitz, Traralgon & Cairns as a franchisee for a total of 10 years. Most recently a cafe in Churchill, Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked effectively in fast-paced environments.
Kitchen Hand
Heritage Manor Nursing Home
04.2020 - 03.2021
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Removed trash and cleaned kitchen garbage containers.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and maintained work areas, equipment and utensils.
- Monitored food temperatures and quality throughout shifts.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Monitored food temperature, discarding items not stored correctly.
Francisee
Self-employeed
Cairns, Qld
03.2014 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Francisee
Self-employeed
Traralgon, Vic
03.2014 - 06.2018
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Education
Year 12 - General Studies
CRC (catholic Regional College)
Traralgon, VIC11.1984
Skills
- Sales Leadership
- Business Development
- Business Planning
- Budget Development
- Coaching and Mentoring
- Customer Relations
Timeline
Owner/Operator
Self Employed
03.2021 - 07.2023
Kitchen Hand
Heritage Manor Nursing Home
04.2020 - 03.2021
Francisee
Self-employeed
03.2014 - 07.2020
Francisee
Self-employeed
03.2014 - 06.2018
Year 12 - General Studies
CRC (catholic Regional College)
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