Summary
Overview
Work History
Education
Skills
Timeline
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Fiona Baxter

Granville

Summary

Dynamic Mortgage Broker with a proven track record at Kingsbridge Private, excelling in client retention and strategic loan solutions. Expert in financial analysis and negotiation, consistently achieving KPI targets while fostering collaborative teamwork. Recognized for developing innovative financing strategies that enhance customer satisfaction and drive business growth.

Overview

19
19
years of professional experience

Work History

Mortgage Broker

Kingsbridge Private
07.2014 - 04.2025
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients financial positions, goals and objectives to assess the market for an optimal financial solution
  • Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.
  • Development, Training, Mentoring of staff to facilitate best practices, land new clientele and maintain compliance
  • Help develop and manage the Compliance program
  • Managed and expanded the existing client base including ongoing reviews and future loan requirements
  • Provided ongoing support for past clients to maintain strong relationships and encourage referrals for future business opportunities.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Explained very technical financial information to applicants in easy to understand language.
  • Negotiated loan terms and conditions with customers to secure best deal
  • Managed the process of the business sale process by liasing with legal and accounting professionals as well as negotiations with purchasers. This achieved a record sale for independent mortgage broking business at the time
  • Consistently met all KPI targets for Compliance, Loan writing, and customer retention

Assistant Branch Manager /Senior Business Development Manager

Auswide Bank
10.2006 - 01.2014
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Implemented systems and procedures to increase sales.
  • Focus on developing small-medium business loans
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.

Education

No Degree - Counselling

Lifeline
Sydney, NSW
07-2020

Justice of Peace

Department of Community And Justice
Sydney, NSW
01-2018

Certificate IV - Finance And Mortgage Broking

Kaplan
Sydney, NSW
04-2016

Skills

  • Strong negotiation skills
  • Customer service and support
  • Superior customer service
  • Collaborative teamwork
  • Loan application processing
  • Business development
  • Mortgage lending
  • Portfolio management
  • Financial feasibility requirements
  • Staff management
  • Legal document preparation
  • Creative financing solutions
  • Liaise with Sales Agents and Conveyancers
  • Conducting financial assessments
  • Mortgage plan advising
  • Assessing loan qualification
  • Expert financial analysis
  • Leadership
  • Strategic Thinking
  • Business Development

Timeline

Mortgage Broker

Kingsbridge Private
07.2014 - 04.2025

Assistant Branch Manager /Senior Business Development Manager

Auswide Bank
10.2006 - 01.2014

No Degree - Counselling

Lifeline

Justice of Peace

Department of Community And Justice

Certificate IV - Finance And Mortgage Broking

Kaplan

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Fiona Baxter