Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Fiona Brownbill

Woodend

Summary

Experienced, hardworking and tenacious sales assisant, seeking a full-time position in which I can continue to share my passion for knitting, crochet and sewing with customers both in store and online.

Overview

36
36
years of professional experience

Work History

Small Business Owner

Alice In Fabricland
04.2018 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and outstanding service.
  • Created a personalised shopping experience by greeting customers warmly upon arrival and providing assistance as needed.
  • Trained and supervised staff to establish strong customer relationships and productivity.
  • Increased revenue by implementing partnerships with suppliers, negotiating terms to control costs and increase product selection.
  • Created exciting visual merchandise displays to catch attention of store customers.
  • Established a loyal customer base by consistently delivering exceptional customer service.
  • Participated actively in local community events as a way to give back while expanding brand visibility and credibility.
  • Promoted brand via social media and email marketing to generate sales, build connections and nurture relationships.
  • Develop short-term and long-term goals to achieve business success.
  • Prompt and precise processing of customer orders both online and via phone.
  • Efficiently operated computerised POS to process stock orders and handle customer cash and card transactions promptly.
  • Ensure customers are making the correct purchase for their project by providing assistance to research alternative products on the internet.



Retail Sales Assistant

Pick Up Stitches
01.2015 - 01.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled customer inquiries via phone and email courteously and professionally.
  • Resolved customer issues with empathy and offered thoughtful solutions to to maintain satisfaction.
  • Maintained a clean and organized store environment, enhancing the customer shopping experience.
  • Managed merchandise inventory levels.
  • Monitored cash drawer and maintained adequate cash supply.
  • Collaborated with the store owner to try new products to increase sales and follow current trends.

Sales Assistant

The Imagination Factory
05.2008 - 12.2014
  • Balanced cash registers accurately at the end of each shift, minimising discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Handle customer cash and credit card transactions.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Replenished sales floor merchandise and organised shelves and racks for optimal appearance.

Administrative Assistant

Cavalier Homes Ballarat
11.2004 - 02.2008
  • Accurate record-keeping with diligent data entry and maintaining files efficiently.
  • Assisted in month-end closing activities such as accounts receivable and payable using MYOB.
  • Processed new hire paperwork and documents.
  • Completed payroll accurately and timely to meet employee expectations.

Retail Supervisor

Target Australia
11.2001 - 10.2004
  • Supervised employees on store policies, procedures, and sales techniques to enhance their performance.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Retail Sales Manager

Target Australia
02.1996 - 09.2000
  • Trained new team members on company policies, procedures and customer service.
  • Addressed customer complaints professionally and efficiently.
  • Attended regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Coordinated weekly catalogues set up, involving stock placement to promote strong sales, delegating tasks and collaborating with other department managers to maximise cross-selling between departments.
  • Maintained a clean and organised storefront at all times by enforcing housekeeping standards across the entire team.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Maintained company's visual merchandise standards through planograms.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Complied with Occupational Health and Safety regulations to maintain a safe work environment.

Retail Assistant

Target Australia
07.1988 - 01.1996
  • Maintained an organised backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Monitored expiration dates on perishable items, reducing waste.
  • Maintained a clean, tidy and organised department to comply with company policies and procedures.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Arranged and merchandised stock according to size, color or planogram.
  • Managed efficient cash register operations.

Education

Year 12 -

Ballarat Secondary Collage
Ballarat, VIC

Skills

  • Proficient IT skills
  • Professional and courteous manner
  • Ability to communicate clearly and effectively
  • Enthusiastic and motivated attitude
  • Mature with a self-motivated manner
  • Honest and reliable
  • Able to work effectively in a team environment or individually
  • Flexible, adaptable and capable of taking the initiative
  • Ability to follow policies and procedures
  • Friendly, empathetic and inclusive personality
  • Strong attention to detail
  • Highly experienced in customer service

Interests

Knitting, crochet, sewing, running, cooking and reading.

Timeline

Small Business Owner

Alice In Fabricland
04.2018 - Current

Retail Sales Assistant

Pick Up Stitches
01.2015 - 01.2018

Sales Assistant

The Imagination Factory
05.2008 - 12.2014

Administrative Assistant

Cavalier Homes Ballarat
11.2004 - 02.2008

Retail Supervisor

Target Australia
11.2001 - 10.2004

Retail Sales Manager

Target Australia
02.1996 - 09.2000

Retail Assistant

Target Australia
07.1988 - 01.1996

Year 12 -

Ballarat Secondary Collage

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Fiona Brownbill