Fiona Caculovic
Balaclava
Summary
I am a retail management professional that drives store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
22
22
years of professional experience
Work History
Accounts Assistant
Bancroft and Malone Achetiects
01.2014 - Current
- Maintained clean and organised files by keeping account records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Maintained an organised filing system for easy access to financial documents, improving overall efficiency.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Store Manager
Woolworths Group
08.2003 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Mentone Girls Secondary College
Mentone, VIC12-1995
Skills
- Bank reconciliation
- Invoice processing
- Payment processing
- Payment reconciliation
- Expense control
- Time management
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Accounts Assistant
Bancroft and Malone Achetiects
01.2014 - Current
Store Manager
Woolworths Group
08.2003 - Current
High School Diploma -
Mentone Girls Secondary College
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