Fiona Cain
Pascoe Vale South,Australia
Summary
Professional Receptionist/Administration Assistant bringing exceptional customer service and administrative experience. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable and quick-learning with effective communication and organisation skills.
Overview
28
28
years of professional experience
Work History
National Retail Customer Service Administrator
Corval Group
01.2023 - 01.2024
- Customer Service, Processing purchase orders, Maintaining accurate stock records, Manage Excel spreadsheets, Data entry, Daily Reception cover
Receptionist/Admin Support
Nelson Alexander Real Estate – Head Office
01.2013 - 01.2023
- Customer Service, Operating Switchboard – 6 Lines CICSO Console, Data Entry, Invoicing, Updating online properties for advertising, Liaising with trades and numerous companies to arrange keys for works to residential properties, Numbering all Rental Department property keys, Mail Distribution, Receipting Rental payments, Photocopying/Scanning and Balancing daily banking, Liaising with Property Managers and Sales Agents, Preparing Lease Renewals, Entering Rental Bond Receipts/Tenant Transfer Receipts, Processing Key Collections and Condition Reports with incoming tenants, Finalise keys and paperwork for vacating tenants, Updating Sales Front Window Display and Brochure Display, Finalising Property Settlements with Purchasers and Key Collections
Receptionist/Admin Support
The Telco Crew
01.2012 - 01.2013
- Operating Switchboard – 6 Lines, Scheduling Internal & External Meetings, Preparing PowerPoint Presentations, Data Entry, Maintaining Staff Overtime records, Filing/Photocopying/Scanning
Receptionist
Miles Real Estate
01.2006 - 01.2010
- Customer Service, Operating Switchboard – 13 lines LG LKD aria, Distribution of mail, Receipting rental payments, Liaising with Property Managers, Handling inquiries – Residential Sales, Residential Rentals & Commercial, Filing/Photocopying Scanning & Emailing Sales Contracts, Updating front window displays – Sales & Rentals, Balancing daily banking, Preparing auction files for Sales Agents, Preparing auction bags for Sales Agents, Communicating with Purchasers, Vendors, Solicitors and liaising with Sales Agents
Business Manager
Players
01.2000 - 01.2006
- Night Manager, Customer Service, Supervising all staff, Balancing nightly takings, Managed weekly staff rosters, Arranging staff meeting, Conducting Interviews, Organising staff for Promotional Events
Receptionist
Ian Berry Insurance Brokers
01.1996 - 01.1999
- Customer Service, Operating Switchboard – 24 lines, General office duties, Promoted to Insurance Consultant, Handling general phone enquiries, Quoting Car and Household Insurance, Setting up new policies for customers, Policy Renewals, Policy Alterations, Policy Cancellations
Education
Susan Johnston Organisation
01.1995
Viewbank College
Skills
- Excellent Customer Service
- Microsoft Office Suite
- Attention to detail
- Ability to work in a team
- Time Management
- Data Entry
- JDE
- Quickbooks/Reckon
- Kolmeo
- RP Office
- Box & Dice
- Inspect Real Estate
- Sales Manager
- REST Professional
Hobbies and Interests
- Pilates
- Spending time with family/friends
- Overseas Travel
References
- Joseph Hatchett, Corval Group, Department Manager, 0433 956 169
- Kate Holt, Nelson Alexander Real Estate, Department Manager, 0498 964 995
- Leanne Grindal, Miles Real Estate, Supervisor, 0410 588 092
- Joel Ashby, Personal, 0410 981 558
Personal Information
Date of Birth: 10/15/1976
Timeline
National Retail Customer Service Administrator
Corval Group
01.2023 - 01.2024
Receptionist/Admin Support
Nelson Alexander Real Estate – Head Office
01.2013 - 01.2023
Receptionist/Admin Support
The Telco Crew
01.2012 - 01.2013
Receptionist
Miles Real Estate
01.2006 - 01.2010
Business Manager
Players
01.2000 - 01.2006
Receptionist
Ian Berry Insurance Brokers
01.1996 - 01.1999
Susan Johnston Organisation
Viewbank College
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