Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Fiona Carter

Fiona Carter

Summary

Knowledgeable Customer Service/Client management with solid background in customer service roles. Adept at resolving customer enquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.

Overview

19
19
years of professional experience

Work History

Customer Service Officer

Jetstar
11.2021 - Current
  • Manage customer enquiries to deliver essential flight information to passengers.
  • Execute check-in and kiosk operations for efficient passenger processing.
  • Ensure passenger safety during boarding procedures on tarmac.
  • Coordinate flight dispatch and announcements to maintain operational efficiency.
  • Facilitate communication between technical teams and cabin crew to enhance service delivery.
  • Support team members with ancillary tasks to improve overall workflow.
  • Guide passengers to baggage areas, ensuring seamless post-flight transitions.
  • Handle baggage services to assist passengers with luggage requirements. Liaise with all ports in relation to mishandled baggage and restoration.
  • Auckland BTU Mishandled baggage project - 5 week period from December 2022-April 2023. Assist with the execution of procedures tor restore mishandled baggage en masse

Director

Fresh as a Daisy Home Services
01.2006 - 11.2024
  • Recruited contractors while ensuring compliance with company values and policies.
  • Oversaw daily operations, including scheduling cleaning jobs and managing supplies and machinery on contracted sites.
  • Formulated and executed marketing strategies to attract new customers.
  • Managed budgets effectively to ensure optimal use of resources Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Navigated company through periods of significant change ie: global financial crisis and COVID, maintaining focus on long-term strategic goals.
  • Maintained high cleaning standards through inspections and client feedback.
  • Ensured compliance with all relevant legal regulations, including employment laws and safety standards.

Education

High School Diploma -

Caringbah High School
Sydney, NSW

Skills

  • Customer service
  • Issue resolution
  • Customer centricity
  • Effective communication
  • Flexibility
  • Team-based resolution
  • Mental Health First Aid
  • Peer support team member Jetstar
  • Balanced perspective

Interests

Travel and music - Loving the ability to combine both

Favourite so far Adele in Munich 2024

The beach - Water is my go to for relaxation

Timeline

Customer Service Officer

Jetstar
11.2021 - Current

Director

Fresh as a Daisy Home Services
01.2006 - 11.2024

High School Diploma -

Caringbah High School

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Fiona Carter