Fiona Carver

• Being responsible for arranging section workflow consistent with time restraints and deadlines.
• Working without direct supervision.
• Ability to cope with viewing distressing and unpleasant subject material.
• Possessing integrity necessary to ensure that confidentiality is maintained.
• Being able to self manage working in an emotionally stressful environment and having an understanding of the need for and commitment to the principles of Critical Incident Stress Management.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Provided training to new employees.

• Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.

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• Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.

• Participated in ongoing training to stay current on best practices, legislation and validation.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

• Provided exceptional customer service to prospective tenants during the application processes.
• Educated tenants on their rights and responsibilities, fostering clear communication channels between tenants and other sections within the department.
• Reviewed documentation and input data into computer system to complete eligibility processes for tenancy agreements.