Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Fiona Chan

CASTLE COVE,NSW

Summary

Area Manager with extensive experience, specializing in business development and performance management. Proven ability to coach underperforming teams, resulting in increased profitability through targeted training and efficient budgeting. Skilled in fostering strong relationships and enhancing operational efficiencies, delivering exceptional customer service across various locations.

Overview

29
29
years of professional experience

Work History

Area Manager

Munro Footwear Group
Sydney, NSW
07.2017 - Current
  • Supervised and managed operations of 14 stores across NSW/ACT region.
  • Ensured store teams delivered exceptional customer service levels.
  • Led improvements in business standards, focusing on Key Performance Indicators.
  • Collaborated with store managers to enhance business acumen and leadership skills.
  • Conducted regular and effective store visits to assess performance.
  • Executed operational initiatives through management teams, including marketing and visual merchandising activities.

Regional Manager

David Lawrence
11.2010 - 05.2017
  • Supervised and managed 21 stores across NSW Region to ensure optimal performance.
  • Reviewed financial performance against budgeted figures, focusing on overheads and labor costs.
  • Aligned salaries to sales percentage with company forecasts for improved accountability.
  • Ensured store teams delivered exceptional customer service consistently.
  • Led and developed Store Managers through coaching, support, and positive role modeling.
  • Executed recruitment and induction processes for Store Managers, conducting monthly reviews.
  • Conducted regular product knowledge sessions and staff training to enhance service quality.
  • Maintained strong professional relationships with stakeholders and concession partners.

Regional Manager

Jigsaw
03.2010 - 11.2010
  • Supervised and managed 16 stores across NSW, Western Australia, Queensland, and South Australia.
  • Reviewed financial performance, comparing actual figures against budgeted costs and labor expenditures.
  • Aligned salaries-to-sales percentages with forecasts to maximize profitability.
  • Ensured store teams delivered exceptional customer service to enhance client satisfaction.
  • Led and developed Store Managers through coaching and mentorship, setting a positive example.
  • Executed recruitment and induction for Store Managers while conducting monthly performance reviews.
  • Delivered ongoing product knowledge and training sessions for staff to improve expertise.
  • Maintained strong professional relationships with stakeholders and concession partners.

Sales Manager

David Jones
05.2005 - 03.2010
  • Supervised and managed 50 team members to achieve departmental goals.
  • Oversaw financial performance of department sales to meet targets.
  • Ensured alignment of salaries with sales forecasts.
  • Delivered exceptional customer service through effective team leadership.
  • Coached and developed teams while serving as a positive role model.
  • Maintained strong professional relationships with stakeholders and concession partners.
  • Ensured compliance with loss prevention and security protocols.
  • Adhered to store operating procedures, policies, and standards.

Area Manager

Veronika Maine
06.2004 - 02.2005
  • Supervised and managed operations across eight stores and concessions.
  • Reviewed financial performance against budget, focusing on overhead and labor costs.
  • Ensured salary-to-sales percentages aligned with forecasts to optimize profitability.
  • Led and developed teams, providing coaching and serving as a positive role model.
  • Established positive relationships with stakeholders and concession partners.
  • Maintained compliance with loss prevention and security procedures.
  • Enforced adherence to store operating procedures, policies, and standards.
  • Aligned Visual Merchandising strategies with company vision for brand consistency.

Area Manager

Jigsaw
05.1996 - 05.2004
  • Supervised and managed five stores to achieve optimal performance.
  • Ensured sales percentages aligned with financial forecasts.
  • Delivered exceptional customer service through team leadership and coaching.
  • Built and maintained positive relationships with all stakeholders.
  • Executed compliance with loss prevention and security procedures.
  • Monitored adherence to store operating procedures, policies, and standards.
  • Aligned visual merchandising with company vision to enhance brand presence.

Education

Behavioural Interviewing -

David Jones
Sydney
01.2009

Foundation for Management -

David Jones
Sydney
01.2008

Coaching for Superior Performance -

David Jones
Sydney
01.2007

S.M.A.R.T -

People in Progress
Sydney
01.2001

C.A.R.E -

People in Progress
Sydney
01.2000

Ass Diploma - Fashion Design

KvB College
North Sydney NSW
01.1993

Skills

  • Sales performance
  • Customer service
  • Management and administration
  • Budgeting and salaries
  • Business development
  • Negotiation and networking
  • Recruitment, training, and performance management
  • Strategic management
  • Computer literacy
  • Financial analysis
  • Team leadership
  • Visual merchandising
  • Operational management

Languages

  • English
  • Chinese (Cantonese)

References

Will be provided on request.

Timeline

Area Manager

Munro Footwear Group
07.2017 - Current

Regional Manager

David Lawrence
11.2010 - 05.2017

Regional Manager

Jigsaw
03.2010 - 11.2010

Sales Manager

David Jones
05.2005 - 03.2010

Area Manager

Veronika Maine
06.2004 - 02.2005

Area Manager

Jigsaw
05.1996 - 05.2004

Behavioural Interviewing -

David Jones

Foundation for Management -

David Jones

Coaching for Superior Performance -

David Jones

S.M.A.R.T -

People in Progress

C.A.R.E -

People in Progress

Ass Diploma - Fashion Design

KvB College

Similar Profiles

CREATE PROFILE
Fiona Chan