Summary
Overview
Work History
Education
Skills
Certification
Additional Roles Achievements
Timeline
Generic

Fiona Corsar

Chelsea,VIC

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Table Games Area Manager

Crown Casino Melbourne
07.2012 - 04.2024
  • Oversee the delivery of outstanding customer service and a first-class experience, continually increasing satisfaction and client retention
  • Manage direct reports, monitoring performance, identifying areas of potential improvement and offering continual development opportunities
  • Oversee the visual aspects of the rooms, managing the room and ensuring the highest quality standards
  • Maintain a current, thorough knowledge of gaming and regulatory requirements, training staff in any changes or updates to laws and guidelines.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Transformed underperforming teams into productive, profitable teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Table Games Area Manager

Crown Casino Sydney
08.2019 - 10.2021
  • Pre Opening Team (2 year secondment)
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.

Table Games Supervisor

Crown Melbourne Casino
09.1995 - 07.2012
  • Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanour at all times.
  • Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
  • Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
  • Increased game efficiency by closely monitoring game play and addressing any issues promptly.
  • Evaluated staff performance and prepared employee evaluations
  • Monitored and approved casino invoices and purchase orders
  • Ensured that all casino regulations were properly implemented
  • Evaluated customer satisfaction comments and identified areas for improvement.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.

Education

High School Diploma -

Albert Park College
Albert Park, VIC

Skills

    Recruitment

    Decision Making

    Staff Management

    Operations Management

    Performance Monitoring

    Rosters VIP and Main Gaming Floor

    Staff Training and Development

    Comprehensive knowledge of the casino industry

    Excellent people and problem-solving skills

    Proficient at all areas of staff and customer relations

    Ability to prioritize and efficiently multitask

    Relationship building and management

    Extensive understanding of casino operations and gaming regulations

    Ability to learn new thing and maintain professional relationship with staff members

    Ability to maintain confidentiality of all information

    Sound communication skills in both oral and written forms

Certification

  • Leadership Development Program, 2009, 2010
  • Certificate IV in Hospitality, 2005
  • Health and Safely Officer, 2006

Additional Roles Achievements

  • Acting Assistant Casino Manager 2014 - 2019
  • Mahogany Rostering Team 2014 - 2019
  • Recruitment Champion 2010 - 2018
  • Mahogany Work Place Mentor 2016
  • Centralized Rostering Feb 2014 - July 2014
  • Dealer of the Year Committee 2005 - 2008
  • Health and Safety Officer 2006 - 2009
  • Table Games Supervisor 1995 - 2012
  • Crown Service Leader Award 2006
  • Leadership Development Couch 2016 - 2018

Timeline

Table Games Area Manager

Crown Casino Sydney
08.2019 - 10.2021

Table Games Area Manager

Crown Casino Melbourne
07.2012 - 04.2024

Table Games Supervisor

Crown Melbourne Casino
09.1995 - 07.2012

High School Diploma -

Albert Park College

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Fiona Corsar