Fiona Crow
Summary
Highly-motivated and reliable Retail Sales Professional with a desire to embark on a new position & challenge. Committed to providing excellent customer service and sales expertise. Having a strong work ethic, adaptability and exceptional interpersonal skills, enables effective work within a team environment. Highly organized, detail-oriented and empathetic to customer requests, needs and problems. Successfully uses initiative, mastering new skills and product knowledge quickly.
Overview
34
34
years of professional experience
Work History
Sales Assistant
Bay Office Supplies Office Choice
05.2009 - Current
- Provide outstanding customer service with extensive product knowledge.
- Provide print, copy and office support services, along with store sales assistance.
- Proficient with Microsoft Office, Outlook and Readysell.
- Efficiently operating cash registers and POS systems.
- Assist customers with prompt and polite support in person and via telephone and email.
- Assist customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborate with team members to achieve a cohesive, efficient and productive store environment.
- Utilize upselling techniques to promote additional products and increase sales.
- Boost sales by building strong customer relationships and providing excellent service.
- Utilize the in-store system to track inventory and process special customer orders.
- Boost customer satisfaction by quickly responding to inquiries, resolving issues, and managing returns with professionalism.
- Support store management with administrative tasks such as updating client and inventory records.
- Train and supervise new employees.
- Open, shelve and merchandised new products in visually appealing and organized displays.
- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintain a clean, organized store environment to ensure an inviting shopping experience for customers.
Systems Testing Officer
Health Insurance Commission
03.2001 - 09.2002
- Created complex test plans for program changes and amendments in conjunction with Programmer and Business Analyst to mitigate potential risks and compatibility issues within the existing infrastructure.
- Inputted test cases into the CICSQ environment to conduct thorough testing, documenting the results.
- Organised, attended and facilitated meetings with Programmers and Business Analysts.
- Wrote and updated detailed documentation for test library
- Trained new employees on specific systems operations procedures, contributing to a smoother onboarding process and improved overall team performance.
Accounts Payable Clerk
Australian Independent Wholesalers
10.1993 - 04.2000
- Reviewed, price checked and prepared supplier invoices.
- Data entry of invoices and processed payments.
- Maintained account accuracy by reviewing and reconciling monthly.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Mainframe based accounting system and SAP financial system.
- Managed and responded to correspondence and inquiries from suppliers.
Sales Assistant/Assistant Manager
Surfscene Pty Ltd
10.1990 - 10.1993
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Ordered and stocked merchandise.
- Performed general bookwork and payment of supplier invoices.
Education
Higher School Certificate (HSC) -
Bega High School
Bega, NSW1988
Skills
- Accomplished Customer Service and sales expertise
- Exceeding customer expectations and building customer loyalty
- Strong communication and interpersonal skills
- A team player capable of working independently
- Result orientated
- Well developed organization, problem solving and decision-making skills
- Reliable, responsible, adaptable and flexible
- Cash handling
- Stock management, receiving and handling
- Product merchandising and display
- Computer Proficiency and Microsoft Office Competence
- Register and Point of Sale operation
References
Available upon request
Timeline
Sales Assistant
Bay Office Supplies Office Choice
05.2009 - Current
Systems Testing Officer
Health Insurance Commission
03.2001 - 09.2002
Accounts Payable Clerk
Australian Independent Wholesalers
10.1993 - 04.2000
Sales Assistant/Assistant Manager
Surfscene Pty Ltd
10.1990 - 10.1993
Higher School Certificate (HSC) -
Bega High School
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