Fiona Davidson
Sydney,NSW
Summary
Dynamic client partner with extensive experience in client relationship management and care plan development. Proven ability to empower clients through person-centered planning and compliance monitoring, enhancing service delivery efficiency. Strong work ethic, adaptability, and exceptional interpersonal skills contribute to fostering lasting partnerships and ensuring client satisfaction. Eager to support organizational goals and contribute to a collaborative team environment.
Overview
24
24
years of professional experience
Work History
Client Partner
Senior Helpers
11.2024 - Current
- Built strong relationships with clients to understand their needs and preferences.
- Developed tailored care plans addressing client needs, enhancing overall satisfaction.
- Collaborated with healthcare professionals to enhance client care strategies.
- Monitored client progress and adjusted care plans accordingly.
- Ensured compliance with regulations and quality standards, maintaining high-quality caregiving services.
- Developed effective communication plans to ensure timely delivery of information to clients.
- Responded promptly to inquiries from existing clients and prospects via phone, email, or social media channels.
- Managed relationships with key industry stakeholders to foster collaboration and support client initiatives.
Support Coordinator - NDIS
Proveda
07.2024 - 11.2024
- Executed plan implementation to improve service delivery outcomes.
- Conducted thorough assessments of required services and support.
- Facilitated communication and negotiation with stakeholders to align support services with client needs.
- Reviewed plans regularly to adapt to changing circumstances and decision requests.
- Managed budgeting processes to align resources with organizational goals.
- Scheduled key activities to ensure timely progress and service availability.
- Performed documentation and self-auditing to maintain compliance standards.
- Cultivated networking opportunities to enhance partnerships and resource-sharing effectiveness.
Coach
YourSide
01.2022 - 07.2024
- Implemented carer gateway coaching program to enhance support for caregivers.
- Empowered caregivers with effective tools and strategies for sustainable change.
- Guided participants in skill development to help them achieve their goals.
- Assessed current and desired states of caregivers using coaching training and skills.
- Identified challenges and obstacles affecting caregivers through in-depth discussions.
- Conducted orientation and training sessions for new team members to ensure effective onboarding.
- Performed documentation and self-auditing to ensure compliance and quality.
- Guided and supported team members and programs, both internally and externally.
- Created and executed reconciliation action plan working group initiatives.
Customer Care Consultant
Your Side-Carer Gateway
03.2019 - 01.2022
- Implemented carer gateway program, improving access to support services.
- Conducted assessments and developed resource allocation strategies, optimizing service delivery.
- Scheduled support services based on client needs and preferences, enhancing client satisfaction.
- Negotiated and communicated effectively with stakeholders and service providers.
- Trained and oriented new team members to ensure operational readiness.
- Documented processes and performed self-audits to maintain compliance.
- Supported team members through guidance on various internal and external programs.
- Participated in reconciliation action plan working group, focusing on creation and implementation.
Community Support Worker
ADHC
05.2017 - 03.2019
- Developed behavior support plans tailored to individual needs.
- Created lifestyle plans to enhance quality of life for clients.
- Supported individuals in NDIS planning by facilitating collaborative discussions.
- Applied comprehensive understanding of disability policies and procedures in practice.
- Leveraged knowledge of NDIS regulations to ensure compliance.
Community Support Worker - Day Options Program
Sunnyfield
06.2012 - 03.2019
- Interpreted and addressed clients' unique needs to foster personal growth and fulfillment.
- Tailored lifestyle support to enhance client satisfaction and well-being.
- Planned and organized activities to enhance client engagement and participation.
- Supported clients in daily activities and self-care tasks to promote independence.
- Applied knowledge of disability policies and procedures to ensure compliance.
National Educator
Universal Aesthetics
03.2002 - 06.2009
- Delivered educational sessions on aesthetic products and techniques, increasing product knowledge and customer engagement.
- Conducted product demonstrations to enhance understanding of aesthetics offerings.
- Facilitated workshops to improve skills and knowledge in aesthetic procedures.
- Developed and implemented training courses for diverse employee needs.
- Customized training programs based on specific customer requirements.
- Facilitated group training sessions at head office, improving collaboration and communication within teams.
- Achieved monthly sales goals through effective training strategies.
Education
NLP Practitioner Training -
Evolve Now
01-2012
Certificate 4 Community Services -
Northern Suburbs Institute
BrookvaleRemedial Massage -
ACNT
Surry HillsBeauty Therapy -
The Strand College of Beauty Therapy
Skills
- Client relationship management
- Care plan development
- Client assessments
- Referral coordination
- Compliance monitoring
- Service delivery efficiency
- Budget management
- Client acquisition
- Partnership management
- Network building
- Industry awareness
- Transparent communication
- Presentation skills
- Progress note documentation
- Person-centered planning
- Empowerment strategies
- Lifestyle skills
- Creative solutions
- Self-motivation
- Task prioritization
- Detail-oriented
- Staff development
- Networking events
- Microsoft Office
- Manual handling
- Parts training
- Networking events
- Manual handling
References
- George Olivares, george.olivares@hotmail.com
- Luke Can Shie, luke.van.shie@mable.com.au
Timeline
Client Partner
Senior Helpers
11.2024 - Current
Support Coordinator - NDIS
Proveda
07.2024 - 11.2024
Coach
YourSide
01.2022 - 07.2024
Customer Care Consultant
Your Side-Carer Gateway
03.2019 - 01.2022
Community Support Worker
ADHC
05.2017 - 03.2019
Community Support Worker - Day Options Program
Sunnyfield
06.2012 - 03.2019
National Educator
Universal Aesthetics
03.2002 - 06.2009
NLP Practitioner Training -
Evolve Now
Certificate 4 Community Services -
Northern Suburbs Institute
Remedial Massage -
ACNT
Beauty Therapy -
The Strand College of Beauty Therapy