Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Fifi De Lacy

Croydon,VIC

Summary

Compassionate Community Development Manager, known for high productivity and efficiency in task completion.

Specialised skills in program development, client engagement, care plans, assessments, person centred care and expertise in helping and supporting clients from diverse backgrounds.

Excel in verbal and written communication, time management, empathy, and leadership, with demonstrated strengths in customer service, cultivating positive relationships.

Team-focused, and interested in working for and alongside people, and being part of a team.

Overview

8
8
years of professional experience

Work History

Community Development Manager

Australian Unity
Kilsyth, VIC
09.2022 - 03.2025
  • Consulted with clients regarding their desired lifestyles, and tailored assessments and care plans accordingly.
  • Helped clients through difficult decisions related to their lifestyle care plan.
  • Developed and implemented a personalised program for dementia clients, adapting activities to meet individual needs.
  • Facilitated Montessori based activities, organised bus outings and coordinated entertainment events.
  • Assisted with budgeting for lifestyle-related expenses.
  • Attended networking events to build relationships with potential partners who could provide additional services to help meet client's lifestyle needs.
  • Consulted with the clinical team caring for clients to evaluate needs for a person-centered approach.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Managed multiple calendars, organised outings and handled other administrative tasks as needed.
  • Organised and facilitated meetings with clients and families to discuss lifestyle goals and objectives related to their lifestyle care plan.
  • Created detailed reports outlining progress towards meeting client's goals and objectives.
  • Worked effectively in team environments to make the workplace more productive.

Lifestyle Coordinator

Regis Aged Care
Blackburn , VIC
10.2018 - 08.2022
  • Evaluated existing lifestyle programs on an ongoing basis in order to ensure they remain relevant and effective.
  • Maintained detailed records of client information including assessments, evaluations and care plans.
  • Developed and implemented creative activities.
  • Maintained accurate records of attendance at all lifestyle-related events.
  • Assessed client feedback regarding program quality and satisfaction levels.
  • Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
  • Recruited volunteers to assist with various tasks associated with coordinating lifestyle activities.

Receptionist

Regis Aged Care
Ringwood , Vic
01.2017 - 09.2018
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organised filing system of confidential client information in accordance with company policy.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Customer Service Officer

Bunnings
Croydon , Vic
10.2016 - 07.2018
  • Provided customer service in a courteous and professional manner.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Managed daily operations of the Customer Service Department.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Certificate IV Leisure & Health - Aged Care

FYI Training
Victoria
12-2021

Skills

  • Client consultation
  • Budget management
  • Activity and program evaluation
  • Volunteer recruitment
  • Relationship building
  • Customer service
  • Effective communication
  • Organisational skills
  • Problem solving
  • Time management
  • Community engagement
  • Proficient in word, outlook, Autumn care and Telstra Health
  • Knowledgeable in excel
  • Teamwork and collaboration
  • Reliability
  • Diversity & Inclusion
  • Written and verbal communication

References

References available upon request.

Timeline

Community Development Manager

Australian Unity
09.2022 - 03.2025

Lifestyle Coordinator

Regis Aged Care
10.2018 - 08.2022

Receptionist

Regis Aged Care
01.2017 - 09.2018

Customer Service Officer

Bunnings
10.2016 - 07.2018

Certificate IV Leisure & Health - Aged Care

FYI Training

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