Fiona Di Bartolo
Botany,NSW
Summary
Professional Secretary with over 16 years of experience managing daily administration in Building and Construction Industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. Great Customer Service Skills.
Overview
32
32
years of professional experience
Work History
Office Secretary
Sydney Living Constructions
01.2009 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Bookkeeping, Data Entry, Wages
Cafe Manager
Dux Cafe and Mr Wash Carwash
02.1997 - 09.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.-
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code.
- Secured daily cash by verifying totals and making nightly deposits.3
- Developed unique events and special promotions to drive sales.
Receptionist
Budget Eyewear Bondi
02.1996 - 11.1996
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted customers in purchasing appropriate eyewear frames
Christmas Casual Retail Assistant
Best and Less, Mascot
04.1995 - 02.1996
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
Retail Supervisor
The Reject Shop Eastgardens
01.1993 - 04.1994
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.-
Education
Certificate III in Tourism
Tafe Ultimo
Tafe12-1998
Hotel Management
International Correspondance School
Artarmon, NSW01-1998
Certificate IV Food And Beverage Supervision
Tafe East Sydney
Tafe07-1997
High School Diploma -
St Clare's College, Waverley
St Clare's College, Waverley12-1996
Skills
- Scheduling appointments
- File Organization
- Verbal Communication
- Billing and Invoicing
- Organization
- Accounts receivable and payable
- Payroll Administration
- Quickbooks -need refreshing
- MYOB Business moved from Quickbooks
*
Timeline
Office Secretary
Sydney Living Constructions
01.2009 - Current
Cafe Manager
Dux Cafe and Mr Wash Carwash
02.1997 - 09.2020
Receptionist
Budget Eyewear Bondi
02.1996 - 11.1996
Christmas Casual Retail Assistant
Best and Less, Mascot
04.1995 - 02.1996
Retail Supervisor
The Reject Shop Eastgardens
01.1993 - 04.1994
Certificate III in Tourism
Tafe Ultimo
Hotel Management
International Correspondance School
Certificate IV Food And Beverage Supervision
Tafe East Sydney
High School Diploma -
St Clare's College, Waverley
Similar Profiles
Natalie GonzalezNatalie Gonzalez
Rehab Keeper and Aquarist at Sea Life Sydney Aquarium/ Wildlife Sydney ZooRehab Keeper and Aquarist at Sea Life Sydney Aquarium/ Wildlife Sydney Zoo
AMALI EDMUNDAMALI EDMUND
Financial Accountant at SDK Constructions Pvt Ltd Sri Lanka Building ConstructionsFinancial Accountant at SDK Constructions Pvt Ltd Sri Lanka Building Constructions
Binaya Pun MagarBinaya Pun Magar
Clinical Placement Student Nurse at Sydney/Sydney Eye HospitalClinical Placement Student Nurse at Sydney/Sydney Eye Hospital