Fiona Dinh
Helensvale,QLD
Summary
Experienced customer service professional with 6+ years in the hospitality industry, demonstrating exceptional leadership and a strong focus on operational efficiency. Proficient in stock control, data entry, and customer engagement, leading to smooth operations and high client satisfaction. Committed to fostering collaboration and contributing to organizational success through effective communication and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Event Cinemas
12.2019 - Current
- Oversee shift responsibilities as Duty Manager, ensuring smooth cinema operations in GM's absence
- Managed events and group bookings, including Chicks at the Flicks, enhancing customer engagement
- Maintain stock control and ordering processes, ensuring inventory accuracy and availability
- Utilise leadership and problem-solving skills to optimise team efficiency and workflow organisation
- Foster a collaborative environment in Gold Class Bar, leveraging bartending and barista skills
- Lead multi-department cinema operations, optimising team efficiency and workflow
- Ensure customer satisfaction and operational excellence across all areas
- Handle administrative tasks including email management and filing, ensuring smooth office operations
Accountant Assistant & Administration
1on1 Tax
03.2024 - 07.2024
- Address client inquiries and coordinate with ATO, enhancing client satisfaction and compliance
- Compile and verify data for entry, maintaining high accuracy and data integrity
- Support accountants in preparing financial statements, BAS lodgements, and tax returns, improving efficiency
- Streamlined bookkeeping processes using Xero, MYOB & Quickbooks, enhancing financial report accuracy and efficiency for client tax preparations
Crew Member Team Leader
KFC
09.2018 - 05.2021
- Increased Efficiency & Team Productivity by promoting operational best practices.
- Performed food preparation responsibilities to meet franchise standards for speed, packaging, and accuracy.
- Assisted store managers in cross training staff and act as 2IC. Supervised team members and oversaw effective & efficient completion of job duties.
Education
Cert IV - Crime and Justice
Cert III - Business
Year 12 -
Assisi Catholic College
01.2021
Skills
- Product Knowledge
- Stock Control
- Bartending
- Time Management
- Communication Skills
- Cash Handling
- Data Entry
- Microsoft Suites
Certification
- RSA
- First Aid & CPR
- Xero
Timeline
Accountant Assistant & Administration
1on1 Tax
03.2024 - 07.2024
Duty Manager
Event Cinemas
12.2019 - Current
Crew Member Team Leader
KFC
09.2018 - 05.2021
Cert IV - Crime and Justice
Cert III - Business
Year 12 -
Assisi Catholic College
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