Fiona Do
Summary
3+ years' experience providing exceptional customer service within sales and hospitality, prioritising customers and delivering results hands on. Highly positive and enthusiastic workmanship within a fast-paced team environment. Skilled at multi-tasking and able to pick new things up quickly and efficiently
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Pharmacy Sales Assistant
Chemist Warehouse
07.2024 - Current
- Assisted customers with product selection and medication inquiries, enhancing customer satisfaction.
- Maintained inventory levels, coordinating restocking efforts to minimize shortages.
- Collaborated with pharmacists to resolve prescription discrepancies and optimize workflow efficiency.
- Trained new sales assistants on store procedures and customer service best practices, fostering team growth.
- Implemented promotional displays to increase visibility of health products, driving sales engagement.
- Resolved customer complaints professionally, addressing concerns promptly and courteously to maintain trust in the pharmacy''s services.
- Maintained a clean and organized workspace, adhering to strict hygiene guidelines for a safe environment.
- Promoted a positive work environment through proactive collaboration with colleagues and constructive feedback exchange sessions.
- Handled cash transactions accurately, processing payments securely while maintaining excellent rapport with customers.
Salesperson
Michael Kors
11.2022 - 04.2024
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Developed in-depth knowledge of product lines, effectively communicating features and benefits to customers.
- Trained new staff on sales techniques and store policies, fostering a collaborative team environment.
- Executed visual merchandising strategies to optimize product displays and attract customer interest.
- Implemented process improvements that streamlined operations and enhanced overall store efficiency.
- Managed inventory levels, ensuring stock availability aligned with customer demand and seasonal trends.
- Worked to build relationships with customers and built potential for additional sales.
Barista
Sharetea Australia Pty Ltd
04.2022 - 10.2022
- Providing consistent and high-quality front line client service with food and beverages and delivery
- Carrying out regular stock take and exceptional presentation
Restaurant Worker
BBQ City
01.2021 - 07.2021
- Demonstrated and selling products whilst maintaining customer engagement
- Building strong consumer relationships with a friendly and positive attitude
- Developing skills to satisfy customer needs and assisting customers
Customer Service Team Member
Hungry Jack's
05.2019 - 07.2020
- Delivered a high level of customer service in a fast-paced environment with excellent verbal communication
- Consistently prepared high quality food whilst maintaining cleanliness
- Ensured stock levels were maintained on a daily basis
Education
Bachelor of Business - Accounting
University of Western Sydney
10-2025
Higher School Certificate - undefined
East Hill Girls Technology High School
01.2020
Skills
- Cash handling accuracy
- Complex Problem-solving
- Meeting deadlines
- Data entry proficiency
- Stock management
- Resolving customer issues
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Pharmacy Sales Assistant
Chemist Warehouse
07.2024 - Current
Salesperson
Michael Kors
11.2022 - 04.2024
Barista
Sharetea Australia Pty Ltd
04.2022 - 10.2022
Restaurant Worker
BBQ City
01.2021 - 07.2021
Customer Service Team Member
Hungry Jack's
05.2019 - 07.2020
Higher School Certificate - undefined
East Hill Girls Technology High School
Bachelor of Business - Accounting
University of Western Sydney