Summary
Overview
Work History
Skills
References
Timeline
Generic

Fiona Dobbs

Gawler South,South Australia

Summary

Experienced Regional Manager with 17 years of expertise in the retail industry, specifically in the S.A, NT and Mildura regions. Proven track record of driving sales, optimizing operational efficiency, leading high-performing teams. Seeking the advertised position in your company to gain further knowledge, strengthening leadership skills to support business growth and career expansion and experience, motivated employee with desire to take on new challenges. Strong work ethic, adaptability, able to work effectively unsupervised and quickly masters new skills.

Overview

24
24
years of professional experience

Work History

Regional Manager

Spotlight Stores PTY LTD
Adelaide, S.A
09.2017 - Current
  • Driving company policies & actively working to achieve the 4 key business strategic objectives which are Maximising Sales, Maximising Gross Margin, Optimising expenses & Managing stock
  • Drove sales growth by executing marketing initiatives, expanding our customer VIP membership base whilst optimising operational efficiency across my 12 stores.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Effectively recruit, train and develop team to achieve business goals
  • Provide Leadership & Mentoring across Leaders & Teams from all S.A, NT plus the Mildura store
  • Ensuring stores standards are met & delivered to ensure maximum return on investments
  • Delivering our customer promise across all stores
  • Implementing company procedures & policy whilst role modelling company expectations
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Driving efficiencies to ensure Health & Safety policies are implemented & maintained
  • Trained as a Return to Work co-ordinator
  • Driving KPIs across my 12 stores
  • Achieving region of the year 2 years in a row, this award is given to the region that achieves the highest net margin profit. S.A is the first region to ever win the award consecutively so was a great achievement for my team & I.

Store Manager

Spotlight Munno Para
Munno Para, S.A
01.2015 - 01.2017
  • Understanding of Company policies & actively working to enhance the 4 key strategic objectives.
  • Effectively recruit, train and develop team to achieve store goals while using performance management of individuals asa means of succession planning.
  • Team rostering & wage controls.
  • Provide Leadership & Mentoring across Leaders & Teams from all S.A stores.
  • Participate with implementing Store projects across the S.A region including interstate stores.
  • Ensuring standards are met & exceeded with store presentation, catalogues & planograms executed on time.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Actively participate in Regional Manager duties when previous Regional was on annual leave.
  • Gained extensive knowledge across various product categories in the DIY and Home Interior fields.

Store Manager

Spotlight Clovercrest
01.2012 - 01.2015
  • Understanding of Company policies & actively working to enhance the 4 key strategic objectives.
  • Effectively recruit, train and develop team to achieve store goals while using performance management of individuals asa means of succession planning.
  • Team rostering & wage controls.
  • Provide Leadership & Mentoring across Leaders & Teams from all S.A stores.
  • Participate with implementing Store projects across the S.A region including interstate stores.
  • Ensuring standards are met & exceeded with store presentation, catalogues & planograms executed on time.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Actively participate in Regional Manager duties when previous Regional was on annual leave.
  • Gained extensive knowledge across various product categories in the DIY and Home Interior fields.

Department Team Leader

Spotlight Munno Para
Munno Para, S.A
01.2007 - 01.2012
  • Department Team Leader Craft & Sewing Centre
  • Understanding of Company policies & actively working to enhance the 4 key strategic objectives.
  • Effectively recruit, train and develop team to achieve store goals while using performance management of individuals as a means of succession planning.
  • Team rostering & wage controls.
  • Provide Leadership & Mentoring.
  • Developed training materials for team members as needed.
  • Participate with implementing Store projects across the S.A region including interstate stores.
  • Ensuring standards are met & exceeded with store presentation, catalogues & planograms executed on time.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Gained extensive knowledge across various product categories in the DIY and Home Interior fields.

Owner operator

Snakes & Ladder’s Playhouse café
01.2000 - 01.2007
  • Manage and achieve sales budgets through strong customer service, team coaching and merchandising to ensure the profitability of the business.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Manage the finances of the store including the daily floats and store banking.
  • Facilitated functions for local kindergartens, childcare groups, school groups even the local business development group monthly meetings.
  • Manage rostering, time sheets, wages & superannuation including Quarterly Bas statement.
  • Stock planning to ensure no lost sales opportunities.
  • Maintain a strong business plan & ensured all financial goals were achieved.
  • Manage safety risks in the business to ensure that workplace health and safety policies and procedures are met high level of compliance with State Safety regulations for both Play equipment & Food Handling.

Skills

  • Sales Management
  • Sales Planning
  • Operations Management
  • Human Resources Management
  • Staff Management
  • Staff Training and Development
  • Performance Management
  • Multi-Million Dollar P&L Management

References

  • Simon Lovell, 0488 988 050, Operations Manager Spotlight
  • Tim Clarke, 0435 311 114, Regional Manager Spotlight NSW Central & Gold Coast
  • Karl Morris, 0466 571 524, Retail Protection Manager SRG Group

Timeline

Regional Manager

Spotlight Stores PTY LTD
09.2017 - Current

Store Manager

Spotlight Munno Para
01.2015 - 01.2017

Store Manager

Spotlight Clovercrest
01.2012 - 01.2015

Department Team Leader

Spotlight Munno Para
01.2007 - 01.2012

Owner operator

Snakes & Ladder’s Playhouse café
01.2000 - 01.2007

Similar Profiles

CREATE PROFILE
Fiona Dobbs