Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fiona Creagh

Toowoomba South,Australia

Summary

Resourceful Health Care professional with background in managing and strengthening client relationships. Experience includes handling various customer inquiries, resolving complaints, and coordinating with internal departments to ensure client satisfaction. Strong communication skills, problem-solving abilities, and deep understanding of client needs have facilitated success in previous roles. Previous work has had significant impact on improving client relations, enhancing customer experience and retaining key accounts.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Donor Service Nurse Assistant/Phlebotomist

Australian Red Cross Lifeblood
Toowoomba , Qld
10.2023 - 10.2024

Client Service Manager

Pointcare
Toowoomba , Qld
08.2022 - 09.2023

Client Liaison Officer

Anglicare Southern Queensland
Toowoomba, QLD
01.2022 - 07.2022

Personal Carer

Bluecare community
Toowoomba, QLD
12.2021 - 07.2022

Assistant In Nursing

Queensland Health
11.2015 - 01.2022

Mental Health Rehabilitation Therapy Assistant

Queensland Health
09.2007 - 06.2009

Resident Nursing and Care Assistant

The Good Shepherd Home
06.2003 - 12.2005

Medical Assistant (Asst Nurse)

The Australian Army Reserve
01.1995 - 01.2001

Community Respite Carer

Green Nurses Agencies Pty Ltd
Townsville, QLD
03.2000 - 11.2000

Education

Diploma in Community Services - Case Management

CHC52015
02.2025

Partial Completion of Bachelor in Nursing -

University of Southern Queensland
Toowoomba, QLD
01.2015

Skills

  • Verbal and written communication
  • Incidents management
  • Goal setting
  • Performance reporting
  • Recordkeeping
  • Collaborative relationships
  • Project planning
  • Multidisciplinary collaboration
  • Industry awareness
  • Policies and procedures implementation
  • Follow-up skills
  • Client support

Certification

  • Certificate III in Aged Care, Present
  • CHCSS0003 Case Management Skill Set, Present
  • CHCSS00084 Lead and Support Colleagues, Present
  • HLTAID011 Provide First Aid, 07/24
  • HLTAID010 Provide basic emergency life support, 07/24
  • HLTAID009 Provide cardiopulmonary resuscitation, 07/22
  • CHC52015 Diploma of Community Services (Case Management), Present
  • Australian Red Cross Lifeblood Inspire Program (HTL37215)

Timeline

Donor Service Nurse Assistant/Phlebotomist

Australian Red Cross Lifeblood
10.2023 - 10.2024

Client Service Manager

Pointcare
08.2022 - 09.2023

Client Liaison Officer

Anglicare Southern Queensland
01.2022 - 07.2022

Personal Carer

Bluecare community
12.2021 - 07.2022

Assistant In Nursing

Queensland Health
11.2015 - 01.2022

Mental Health Rehabilitation Therapy Assistant

Queensland Health
09.2007 - 06.2009

Resident Nursing and Care Assistant

The Good Shepherd Home
06.2003 - 12.2005

Community Respite Carer

Green Nurses Agencies Pty Ltd
03.2000 - 11.2000

Medical Assistant (Asst Nurse)

The Australian Army Reserve
01.1995 - 01.2001

Diploma in Community Services - Case Management

CHC52015

Partial Completion of Bachelor in Nursing -

University of Southern Queensland
Fiona Creagh