Fiona Errock

Aged Care in Home Community Coordinator

Commonwealth Home Support Program (CHSP), Home Care Packages (HCP), Veterans' Home Care (VHC) Coordinator.

Coordinating service for the above programs through the community.

Our office covers from the Barossa, Light region, Gawler & surrounding areas, through to Mt Pleasant, Yorke Peninsula.

Key Responsibilities

• Coordinate in home care services from domestic, social support, coordinate OT assessments and purchase of equipment for HCP customers, liaise with clinical teak to seek advise when clinical concerns are identified, garden and home maintenance, transport, liaise with allied health professionals, whilst working within the aged care guidelines and Uniting Communities policies and procedures.
• Conduct initial assessment's & reviews for customer receiving services for the above programs.
• Travel to remote and rural areas.
• Respond to client complaints with a solution focused approach and ensure complaints are documented and are resolved in a timely manor.
• Rostering of services, with the approach of matching the customer to best care worker that is suited, not only experience or availability but also their personalities.
• Work with the customer, customer family/carers/representatives, service providers, Government bodies to ensure customers access the correct level of support it is necessary and the best supports according to each individual customer.
• Ensure all documentation is relevant , completed and uploaded to a customers file, regularly visiting to ensure they are receiving the best service for that individual.
• Complete all mandatory training.

Care Workers

• Working with care workers across the above regions. providing mentoring, training (as per UC guidelines), IT support, conducting staff and supervision, compliance documentation, meeting support - Creating agenda following Uniting Communities standards, incorporating training, news, compliance, WHS and everyday items that may be relevant to the care workers.

IT

• Working alongside out IT department in Metro
• Assist with set up & wiping of IPhones
• Training in basics of IPhone use - Emails, SMS, Authenticator App, MyUC(internal site)
• Training platforms
• Connecting Care Worker (care worker roster)

Compliance

• Work in conjunction with the Senior Coordinator or Service Manger to ensure compliance with relevant program guideline and funding requirements.
• Reporting to the above with any reportable incidents are reported with in the required timeframes. Follow up on outcomes.
• Participate in team and service meetings.
• Take responsibility for the after-hours on call phone on a rostered basis.

• During the above mentioned years I have been given the responsibility to step up into the Senior Coordinator position. I was given this responsibility 4 times to cover leave
• Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
• Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
• Worked closely with executive leadership to develop strategic plans that aligned with the organisations goals and objectives.
• Assist with comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
• Mentor team members, providing guidance on career development opportunities and fostering a supportive learning environment.
• Streamlined project management processes by implementing new tools and techniques.
• Gathered and organised materials to support meetings.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Participating in internal and external audits, completing Uniting Communities Continuous Improvements plan implementing recommendations, following up with team members with updates and changes.

• Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
• Rostering of staff to customers, ensuring workers were rostered correct for time with customers, travel to/from customers, paid & unpaid breaks, working within HR recommendations.
• Completing fortnightly payroll runs, ensure the worker will be paid correct classification for each pay service type.
• Completing leave process for care workers, including liaising with customers to have the least amount of impact n their regular service day/time, rostering replacement workers and sending out documentation to care workers providing replacement service.
• Rostering fleet cars to applicable workers, managing servicing of all fleets cars for the Barossa and Yorke Peninsula.
• Proving emergency care equipment and processors to all fleet cars with the focus around bushfire areas. and hazardous weather.
• Educating care workers on the dangers of bush fire and hazardous weather.
• Working with the coordinators & senior coordinator to ensure that customers and care workers are safe during the above weather events.
• Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
• Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
• Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
• Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
• Streamlined office processes by implementing efficient filing systems and document management practices.
• Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
• Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
• Supported financial operations by assisting with budgeting, invoicing, banking/bank & credit card reconciliation and expense tracking tasks.
• Maintained personnel records and updated internal databases to support document management.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Performed wide-ranging administrative, financial and service-related functions.
• Served as corporate liaison for finance, IT, and marketing departments.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.