Fiona Goodman
Runcorn
Summary
At Booran Drive Snackbar With my husband we sucessfully ran our small business for 20 years. We catered to our customers needs 100% of the time. I acquired many new skills over the 20 year period. I am reliable honest and would be an asset to any future employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fast Food Attendant
Gardens Grille Cafe
05.2024 - Current
- Contributed to increased sales by upselling menu items and suggesting add-ons to customers'' orders.
- Enhanced customer satisfaction by providing efficient and friendly service during busy hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Cleaner
Mackenzie State Special School
08.2023 - Current
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Communicated with staff to address specific cleaning needs and concerns.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Fast Food Shop Owner
Booran Drive Snackbar
12.2003 - 10.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Coached, counseled and disciplined employees.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Managed day-to-day business operations.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Retained accurate records of purchases, titles and sales.
Education
No Degree - None
Taieri High
New ZealandNo Degree - Typing And Accounting Skills
Mt Gravatt Tafe
Upper Mt Gravatt11-1991
Skills
- Food safety compliance
- Product presentation
- Food preparation expertise
- Sales promotion
- Point of sale operation
- Menu design
Order taking accuracy
- Customer service
- Fast and efficient service worker
- Cleaning and sanitation
- Reliable and punctual
- Organized multi-tasker
- Money handling
- Engaging personality
Certification
Food Safety Supervisor
Implement food safety procedures
Follow workplace hygiene procedures
Certificate III in Hospitality
Statement of Attainment Food Safety Supervisor certification
This Certificate provided me the necessary skills to maintain and develop my Business and helped in the longevity of our vbusiness.
Timeline
Fast Food Attendant
Gardens Grille Cafe
05.2024 - Current
Cleaner
Mackenzie State Special School
08.2023 - Current
Fast Food Shop Owner
Booran Drive Snackbar
12.2003 - 10.2022
Food Safety Supervisor
Implement food safety procedures
Follow workplace hygiene procedures
Certificate III in Hospitality
No Degree - None
Taieri High
No Degree - Typing And Accounting Skills
Mt Gravatt Tafe
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