Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
EDUCATION AND CERTIFICATIONS
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Fiona Gorman

DUDLEY PARK,WA

Summary

Dedicated and reliable professional with a proven ability to excel in fast-paced environments and consistently achieve exceptional results. Demonstrates a strong commitment to team success by taking on any task to drive business growth. Known for exceptional interpersonal skills, teamwork, and effective communication abilities that exceed customer expectations. Skilled in developing customized solutions to meet individual needs, with expertise in customer relations, Occupational Safety and Health, and Accounts Administration.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Hygiene Service Technician

Rentokil Initial
03.2023 - Current
  • Conducted routine hygiene inspections to ensure compliance with health standards.
  • Implemented sanitation protocols, enhancing workplace safety and cleanliness.
  • Trained junior technicians on equipment usage and safety procedures.
  • Analyzed service reports to identify areas for operational improvement.
  • Oversaw inventory management of hygiene supplies and equipment maintenance.
  • Collaborated with cross-functional teams to streamline service delivery processes.
  • Enhanced customer satisfaction by providing timely and thorough cleaning services in commercial spaces.
  • Assisted clients in developing customized hygiene solutions tailored to their specific operational needs and challenges.
  • Maintained accurate records of completed work orders, facilitating clear communication between technicians, supervisors, and clients regarding service expectations and outcomes.
  • Regularly participated in team meetings to share best practices among peers, fostering collaboration and continuous improvement efforts within the department.
  • Acted as a brand ambassador by upholding high standards of professionalism and representing the company positively in all interactions with clients and colleagues.
  • Adhered strictly to safety protocols while handling cleaning chemicals and equipment, minimizing accidents or incidents on-site at client facilities.
  • Collaborated with the sales team to identify new business opportunities and expand the company''s reach within the market.
  • Efficiently managed scheduling and route planning, ensuring punctual service delivery across multiple locations daily.
  • Addressed customer concerns promptly and effectively, resolving issues to maintain lasting professional relationships.
  • Participated in ongoing professional development programs to stay current on industry trends, regulations, and innovations in sanitation technology.

Support Worker/Domestic Assistant

PEOPLE WHO CARE
09.2022 - 03.2023
  • Aged & Disability Support in the home and community
  • Assist with social outings and appointments
  • Domestic cleaning including vacuuming, mopping and shining up the bathrooms
  • Laundry and Food Prep.
  • Maintaining positive working relationships with clients and their families
  • Documenting any changes or incidents
  • Provided compassionate support to individuals, enhancing overall quality of life.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
  • Monitored client progress, documenting changes and communicating updates to healthcare professionals.
  • Advocated for client needs, ensuring access to necessary resources and services.
  • Implemented safety protocols, maintaining a secure environment for clients and staff alike.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Retail Data Acquisition Services / Mystery Shopper

CROSSMARK AU
08.2021 - 08.2022
  • Covert price checking/photography in stores
  • Working to a tight schedule
  • Merchandising
  • Product testing
  • Working autonomously
  • Customer Service reviewing
  • Retail Audits

Domestic Assistant

Fiona Stanley Hospital-Mental Health Department | Serco
07.2014 - 07.2021
  • Assisting with supervision duties whenever requested.
  • OSH Rep for a period of 4 years.
  • Maintaining hygiene and assisting with cleaning services. Performing deep cleans to infection control standards.
  • Operating and maintaining deep cleaning machinery. Coordinating with medical staff on busy hospital wards. Assisting with meal preparation and servicing.
  • Maintaining and practicing safety protocols within locked ward.

Domestic & Commercial Cleaner-Owner

Mrs. Mop’s All Done & Dusted
10.2013 - 07.2014
  • Maintained business operations on a sound financial footing with effective forecasting, budget management, and resource allocation.
  • Performed all household cleaning duties for various clients.
  • Checked all cleaning equipment and detergents and restocking.
  • Managed employees and stock levels.
  • Demonstrated proficiency in using Microsoft Office, Excel, and MYOB payroll.
  • Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
  • Implemented inventory management procedures for cleaning supplies, reducing waste and ensuring availability.

Home Help

Support Worker | Scotland
02.2005 - 02.2011
  • Maintained schedules for medical and social needs, including transport
  • Administered medication.
  • Assisted with all household cleaning.
  • Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.
  • Assisted with laundry duties.
  • Supported individuals' personal hygiene by helping with basic tasks.

Domestic & Commercial Cleaner

Fiona’s Cleaning Service | Scotland
04.1998 - 07.2010
  • Maintained business operations on sound financial footing with effect forecasting, budget management, and resource allocation.
  • Assisted with domestic cleaning for 7 long-term clients.
  • Performed all household cleaning duties, office building cleaning duties, and large department store cleaning duties.
  • Cleaned and sanitized toilets, urinals, showers, and sinks.
  • Performed all dusting and washing of any surfaces and walls.
  • Assisted with daily cleaning of staff canteen areas and outside corridors.
  • Checked and maintained all cleaning equipment.

Education

Certificate III - Accounts Administration & Payroll

The Career Academy
01-2022

Youth Training Scheme - Clerical And Secretarial Skills

Highland Training Ltd.
Caithness

Graduate Certificate - Sales Training

IMAGE ZONE
Perth, WA

Graduate Certificate - Occupational Safety And Health

Felgate Safety Training
Perth, WA
11-2016

No Degree - De-Escalation And Breakaway Skills

Paragon Corporate Training
Perth, WA

No Degree - Responsible Service of Alcohol

Eot.edu.au
06-2022

Skills

  • Strong verbal and written communication
  • Effective in solo and group settings
  • Business operations management
  • Leadership abilities
  • Disability support services
  • Multitasking proficiency
  • Skilled in fast-paced environments
  • Appointment organization skills
  • Effective relationship management
  • RSA Certificate
  • Strong customer service skills
  • Meticulous in quality assurance
  • Proficient in computer applications
  • Accurate recordkeeping
  • MYOB certification
  • Chemical handling
  • Sanitation expertise
  • Hazard identification
  • Hazardous waste management
  • Safety training
  • Time management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted to Supervisor for exceeding company goals and expectations for 24 months.

Certification

  • EHS - Environmental Health and Safety Professional
  • CSP - Certified Sales Professional
  • PCHM - Personal Care Homemaker

Interests

  • Digital Art and Animation
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Adventure Travel
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Historical Exploration
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Drawing and Painting
  • I have a passion for photography and editing photos
  • Music
  • Photography
  • Animal Care
  • Reading

Timeline

Hygiene Service Technician

Rentokil Initial
03.2023 - Current

Support Worker/Domestic Assistant

PEOPLE WHO CARE
09.2022 - 03.2023

Retail Data Acquisition Services / Mystery Shopper

CROSSMARK AU
08.2021 - 08.2022

Domestic Assistant

Fiona Stanley Hospital-Mental Health Department | Serco
07.2014 - 07.2021

Domestic & Commercial Cleaner-Owner

Mrs. Mop’s All Done & Dusted
10.2013 - 07.2014

Home Help

Support Worker | Scotland
02.2005 - 02.2011

Domestic & Commercial Cleaner

Fiona’s Cleaning Service | Scotland
04.1998 - 07.2010

Certificate III - Accounts Administration & Payroll

The Career Academy

Youth Training Scheme - Clerical And Secretarial Skills

Highland Training Ltd.

Graduate Certificate - Sales Training

IMAGE ZONE

Graduate Certificate - Occupational Safety And Health

Felgate Safety Training

No Degree - De-Escalation And Breakaway Skills

Paragon Corporate Training

No Degree - Responsible Service of Alcohol

Eot.edu.au

EDUCATION AND CERTIFICATIONS

  • Accounts Administration and Payroll
  • Certificate in De-escalation and Break Away Paragon Corporate Training
  • Certificate in Occupational Safety and Health Training Program
  • Working with children check.
  • Australian National Police Clearance
  • UK Police Clearance Certificate
  • Introduction to Computer Applications Certificate
  • Operation, Maintenance and Sales Training

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Fiona Gorman