Fiona Guest
Mount Barker
Summary
I have a significant background in management and customer service. Strong communicator dedicated to achieving customer satisfaction. Organized café manager with many years of experience, customer-driven, and motivated to serve the community. Hardworking employee with skills in multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Cafe Manager
Quarter Mile Cafe and Takeaway
09.2019 - 09.2025
- My role at Quarter Mile involved the daily running of the cafe including cooking, supplying quality service to our customers, organizing staff, ordering and maintaining stock levels, handling all money including staff wages, cashing the till and banking.
Tax Consultant
HR Block
07.2011 - 10.2022
- Throughout tax time I work for HR Block as a casual tax consultant. My position involves completing clients personal tax returns and undertaking other administration roles within the business. Each year I complete 8 weeks of training prior to the tax period to stay up to date with current tax reforms.
Bakery Manager
Millies Bakery
09.2010 - 09.2019
- My role at Millies Bakery involves the daily running of the bakery including effectively managing and supervising multiple staff members, supplying quality customer service, efficient money handling, maintain stock levels and preparing food and beverages.
Supervisor
Areo Care Australia
07.2008 - 09.2010
- During my time at Areo Care I mainly serviced Tiger Airways as a Check-in Supervisor for domestic flights. My daily tasks included managing employees, checking in passengers and their luggage, customer announcements, communicating with pilots and ground crew, driving the aero bridge and providing superior customer service. Another important part of my role was handling customer complaints and concerns in a diplomatic and understanding way to ensure customer satisfaction.
Assistant Manager
Hahndorf Resort
12.2004 - 07.2008
- My initial position at Hahndorf Resort was as a Receptionist. After 6 months I was promoted to Events Coordinator. Within a year of that role I was again promoted to Assistant Manager due to my quality work, customer service skills and ability to manage employees effectively and efficiently. My role as assistant manager involved managing staff and rosters, ensuring customer service was maintained to a high standard and tasks related to the daily running of the resort.
Assistant Supervisor
MRA Market Research
01.1993 - 01.2003
- I held multiple roles at MRA Market Research during my 10 years with the company. I started as a interviewer, conducting interviews with the general public regarding various new product developments for clients. I was promoted soon after to assistant supervisor which involved working closely with a partner to manage a staff of 500. My position required me to allocate work on a daily basis, run product testing and meet KPI’s.
Education
RSA STAGE ONE - TYPING
MID KENT COLLEGE OF FURTHER EDUCATION
ENGLAND07-1984
DIPLOMA OF OFFICE STUDIES -
MID KENT COLLEGE OF FURTHER EDUCATION
ENGLAND07-1984
Skills
- Quality customer service skills
- Effective time management
- Management of employees
- Strong communication skills
- Efficient money handling abilities
- Expert Organisational Skills
- Microsoft Office Suite Skills
- Full Driver’s License
References
- Jeremy Sourdin, Owner, Quarter Mile, 0414 933 391
- Lynn Perry, Manager, HR Block, 08 7099 0441
Timeline
Cafe Manager
Quarter Mile Cafe and Takeaway
09.2019 - 09.2025
Tax Consultant
HR Block
07.2011 - 10.2022
Bakery Manager
Millies Bakery
09.2010 - 09.2019
Supervisor
Areo Care Australia
07.2008 - 09.2010
Assistant Manager
Hahndorf Resort
12.2004 - 07.2008
Assistant Supervisor
MRA Market Research
01.1993 - 01.2003
RSA STAGE ONE - TYPING
MID KENT COLLEGE OF FURTHER EDUCATION
DIPLOMA OF OFFICE STUDIES -
MID KENT COLLEGE OF FURTHER EDUCATION