Fiona Hall

Position held - Coursework Schoalrship Officer/Student Administration officer

• Developed standard operating procedures for all administrative employees.
• Prepared vendor invoices and processed incoming payments.
• Received, screened and routed incoming calls.
• Completed daily payments for scholarship Holders
• Creation of offers letters and input to conditions of award
• Frequent assistance to Office of Dean of Students in regards to student progress and academic progress
• Recorded quotas for productivity and accuracy of work.
• Assessment of Qualifications and shortlisting of scholarship applicants
• Liased with internal and external stakeholders to provide accuracy on scholarship offers
• assistance and cover provided to refunds Officer. Knowledge of refunds procedure
• Completed and trained in several HDR Scholarship processes and Travel claims
• Currently training and assisting in all aspects of The University's Philanthropic scholarships
  

Position(s) Held - Senior Admissions Officer, Assistant admissions officer and admissions officer(UAC)

• Maintained computer and physical filing systems.
• Screened calls form external and internal stakeholders
• Handled high volume of student, College and agent enquiries by email
• Met challenging quotas for productivity and accuracy of work.
• created offers letters and eCoes 
• Generated daily UAC reports and downloaded applications during busy periods
• assessment of instant decision making on undergraduate applications
• Verified final College decisions on HDR applications, and insured accuracy or corrections made where necessary

• Applied vigilance to sensitive and confidential student cases

Positions held: Dial-a-Bet operator, Recruitment and administrative assistant, Dial-aBet response team operator Paddy Power is a highly established Irish Bookmaker which operates in both the UK and Ireland. The Paddy Power head Office, based in Dublin, consists of The Paddy Power Customer service department, Dial-abet, Teletext operations and the Trading department


• Developed standard operating procedures for all administrative employees.
• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
• Managed high call volume with tact and professionalism
  
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Prepared reports and communication for senior management and clients.

• Overlooked training, administration, monitoring and call quality of new recruits

• responded to high volume customer service emails

• Position(s) Held - Grocery floor worker, checkout operator
  
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Consistently provided professional, friendly and engaging service.
• Displayed enthusiasm and knowledge about the Supermarkets products.
• Immediately reported accidents, injuries or unsafe work conditions to manager.
• Routinely cleaned and tidied work areas
• Demonstrated genuine hospitality while greeting and establishing rapport with customers
• Kept store floor free of hand baskets and shopping carts.
• Collected empty carts and returned to the store.
• Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.