Fiona Henry
Erina,NSW
Summary
Proven leader with a track record of enhancing productivity and profitability at Harvey Norman Electrical. Skilled in multitasking and prioritizing, with exceptional attention to detail. Demonstrated ability to build strong customer rapport and effectively delegate tasks, ensuring operational excellence. Expert in budget management and inventory control, achieving significant improvements in team performance.
Overview
29
29
years of professional experience
Work History
Retail Department Manager /Personal Assistant
Harvey Norman Electrical
08.2022 - Current
- Process all orders for the Small Appliance Department.
- Organise and oversee the Small Appliance staff to drive operational excellence, working together in a team.
- Introduced systems for the Electrical department to obtain better structure of the day to day running of store processes. Eg. Returns, Documenting customer issues, etc
- Identify and communicate customer needs to be able to recommend the correct product for the customer, through product knowledge and asking the correct qualifying questions.
- Process weekly Payroll and Rostering, plus other admin duties as requested.
- Interviewed and trained new employees
- Controlled stocktake, scanning and fixing any variances and other issues.
- Actioned all day to day tasks in the running of the department, eg answering phones, processing and shipping online orders, serving customers in store, processing finance sales, processing all store orders, restocking etc
Retail Department Manager
Joyce Mayne Nowra
02.2014 - 04.2022
- Managed a small team within the Joyce Mayne Electrical business, leading the Small appliance team.
- Driving a the team to improve skills by constructive feedback and having continual growth in the department as the outcome.
- Defined clear targets and objectives and communicated to other team members.
- Processed all ordering for the department. Including putting stock away in reserves.
- Inventories processed regularly to monitor stock control
- Many tasks including serving customers, answering phones, computer processes
- Processed weekly payroll and other admin duties as required
- Controlled stocktake, scanning, chasing variances and correcting any issues
Nursery Hand /Administrative Office Assistant
Heritage Gardens Nursery
05.1995 - 12.2013
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks. Including weekly payroll.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted customers with finding requested plants and flowers.
- Purchased supplies such as seed, pesticides, and fertilizer. Ordered all pots, fountains and all giftware for the indoor showroom
- Watered plants and maintained a clean and safe environment
- Served customers and answered phones
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
Education
Maitland Grossmann High School
East Maitland, NSW12.1993
Skills
- Punctual and Reliable
- Attention to Detail
- Customer Service
- Excellent Communication
- Task Delegation
- Multitasking
- Organisational Skills
- Time Management abilities
Timeline
Retail Department Manager /Personal Assistant
Harvey Norman Electrical
08.2022 - Current
Retail Department Manager
Joyce Mayne Nowra
02.2014 - 04.2022
Nursery Hand /Administrative Office Assistant
Heritage Gardens Nursery
05.1995 - 12.2013
Maitland Grossmann High School
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