Fiona Hillas
Kewarra Beach,QLD
Summary
A resilient team player. I look forward to learning new skills and knowledge. A varied employment history with a wide - ranging skill set.
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Pro Form Tops
Portsmith , QLD
02.2025 - Current
- Greeted visitors and directed them to appropriate staff members.
- Managed incoming calls and routed them to relevant departments promptly.
- Scheduled appointments and maintained calendar for executive team efficiently.
- Organised incoming emails.
- Entered jobs into processing.
- Assisted in onboarding new employees by providing necessary resources and information.
- Maintained office supplies inventory and placed orders as needed consistently.
- Implemented office procedures to streamline communication among departments effectively.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Responded promptly to emails from customers and other departments within the organization.
- Maintained office supply inventory and placed orders to meet demand.
Administration Assistant
Northern Skin Doctors & Yorkeys Medical
11.2024 - Current
- Reception of patients, appt & phone answering for GP practice & Skin Doctors.
- Medicare processing, patient payments & banking, administration.
Housekeeping
Holiday Inn
03.2017 - 10.2018
- Housekeeping & guest liase.
- Strict time schedules/organisational skills.
Administration/roster clerk, data entry
St John's Community Care
03.2012 - 11.2016
- Data entry of new company software program & staff training.
- Roster clerk-450 staff, payroll, phones, minute taking, admin, reception and client liase.
Merchandiser
MST (Merchandising Support Team Pty Ltd)
12.2010 - 12.2012
- Stock control & replenishment.
- Creating visual displays.
- Stock promotion.
- Compile reports & team communication.
SRA/Administration
Cairns Pathology / S&N
04.2002 - 11.2006
- Specimen reception, Allied health communications, enquiries, reception/office, specimen courier.
- Histopathology typing.
- WH&S Committee & Fire Warden.
Education
Business Certificate Ill -
Leading Age Services
Yr 12 Certificate -
Box Hill Technical College
Dental Assistant -
University of Melbourne
Skills
- Communications
- Multitasking
- Good Attitude
- Attention To Detail
- Social Media & ICT
- Office management
- Appointment scheduling
- Customer service
- Data entry
References
- Nev Griffiths, Nurse (RN), Northern Skin Doctors, 0499 598 080
- Judy Howe, Admin/reception, Northern Skin Doctors, 0411 115 575
- Amanda Norris, Practice Improvement Officer, Practice Quality & Compliance, Uniting Care Cairns, 0437 976 866
Skillset
- Communications
- Multitasking
- Good Attitude
- Attention To Detail
- Social Media & ICT
Timeline
Receptionist Administrator
Pro Form Tops
02.2025 - Current
Administration Assistant
Northern Skin Doctors & Yorkeys Medical
11.2024 - Current
Housekeeping
Holiday Inn
03.2017 - 10.2018
Administration/roster clerk, data entry
St John's Community Care
03.2012 - 11.2016
Merchandiser
MST (Merchandising Support Team Pty Ltd)
12.2010 - 12.2012
SRA/Administration
Cairns Pathology / S&N
04.2002 - 11.2006
Business Certificate Ill -
Leading Age Services
Yr 12 Certificate -
Box Hill Technical College
Dental Assistant -
University of Melbourne