Fiona Hitchcock
Thornlie,WA
Summary
I am in search for a position but not limited to a Customer Service/Admin/Team Leader position. I have the knowledge,skills, personality and attitude that will be beneficial to any Employer seeking those attributes. Along with my strong work ethic my bubbly personality, wicked sense of humour and eagerness to learn as well share my own experiences and ideas given the chance. I am professional and confident and can handle all types of challenges, situations and/or people on any level should they arise. I am a rare,hard to find Employee who loves to work, loves to learn respects and is loyal to her Employer. I look forward to making a time to meet. Kindest regards Fiona Hitchcock
Overview
27
27
years of professional experience
Work History
Retail Worker
Forest Lakes Deli
THORNLIE, WA
05.2020 - Current
- Assisted customers with product selection and inquiries.
- Operated cash register and processed customer transactions accurately.
- Stocked shelves and maintained organized product displays.
- Prepared deli items following food safety guidelines and recipes.
- Food preparation and short order meals
Personal/Business Banker Relief
Westpac Banking Corporation
03.2001 - 07.2014
- Large Cash Handling
- Balancing Branch and ATM cash holdings as Head Teller/ ATM Custodian
- Branch Reports
- AML Reporting
- Term Deposit handling
- Opening and Closing of Branch
- Professional Customer Experience including Customer Retention and acquiring new businesses on a daily basis. Over and above existing targets
- Personal and Business accounts as well as Online, Telephone and Eftpos setup for Clients
- Business Banking Manager
- Extensive Product Knowledge, Policy and Procedures.
- I proactively gained certificates and licences required for all roles within the Branch and kept up to date with all Manuals and PDS of all Banking Products and Services
- Fraud Prevention Awards
- Implementation of system idea
- Awarded Customer Service Excellence with Customer Compliments consistently every quarter
- Training New Entrants
- Relief Branch Manager
- Targets and KPIs met putting me in the Top 10 consistently every quarter
- Customer Complaints Handling with positive outcomes consistently
- Handling of delicate situations such as Deceased Estates and Staff Management had me being requested by other Managers and Branch staff
Personal Assistant to Regional Manager
Westpac Banking Corporation
10.2012 - 03.2013
- Handling of Regional Managers emails
- Organizing of calendar and maintaining schedule.
- Meeting set up and conversing with Branch Managers regarding staff, targets and compliance
- Branch reports and accounts for Region
- Reimbursements
- Organising and planning of Staff Awards nights
- Acknowledgements/Certificates and Award creations
Restuarant Supervisor /Housekeeper
Gagdju Crocodile Hotel. Southern Pacific Hotels
03.1998 - 03.2001
- 300 seat Restaurant Supervisor/FOH
- Opening and closing of Restaurant with a team of 5
- Set up of Buffets and Restaurant for Breakfast, Lunch and Dining
- Rostering and training of Trainees and New Entrants
- Setting up Functions unsupervised
- Running of Cocktail Bar
- Cash Handling and Balancing
- Tavern Manager.
- Room Service Attendant
- Front office reservations
- Housekeeping 100 Rooms.
- Beds and Bathroom. Stocking trolleys and laundry duties. Pressing, folding and washing. Collecting linen etc
Education
Certificate III - Business (Office Administration)
Employment Options
High School Certificate -
Presbyterian Ladies College
Peppermint Grove, WA 02.1991 - 12/1993
Skills
- Train the Trainer
- In the Customers Shoes course
- Mentoring new employees role
- Team Building
- Restaurant Service
- Restaurant Management
- Restaurant Operations
- Training Facilitation
- Product Knowledge
- Cash handling
- Product knowledge
- Food safety compliance
- Customer transactions
- Customer relationship management
- Fraud prevention
- Staff training
- Performance reporting
- Conflict resolution
- Effective communication
- Team leadership
- Time management
- Problem solving
- Seasonal display setup
- Merchandising expertise
- Product knowledge expertise
- Professional appearance
- Sales promotion
- Loss prevention awareness
- Patience and empathy
- Cross-selling strategies
- Reliability and punctuality
- Sales proficiency
- Store maintenance
- Cash handling accuracy
- Point of sale systems
- Store cleaning
- Register operation
- Financial records oversight
Timeline
Retail Worker
Forest Lakes Deli
05.2020 - Current
Personal Assistant to Regional Manager
Westpac Banking Corporation
10.2012 - 03.2013
Personal/Business Banker Relief
Westpac Banking Corporation
03.2001 - 07.2014
Restuarant Supervisor /Housekeeper
Gagdju Crocodile Hotel. Southern Pacific Hotels
03.1998 - 03.2001
High School Certificate -
Presbyterian Ladies College
02.1991 - 12/1993
Certificate III - Business (Office Administration)
Employment Options