Fiona Hitchiner

• Ensuring the seamless onboarding of new clients, fostering strong relationships, building customer loyalty, and strategically driving upselling opportunities while actively retaining client account
• Ensuring the seamless onboarding of new clients, fostering strong relationships, building customer loyalty, and strategically driving upselling opportunities while actively retaining client accounts.
• This multifaceted position is crucial for enhancing overall client satisfaction and contributing to the growth and success of the organization.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.

Undertaking various D&I projects including the development of flexible work guides.

• Overall responsibility for the HR function of the Invictus Games in Sydney including the management of recruitment, onboarding, performance management, wellbeing, policy development, staff engagement, retention, career transition, and off-boarding.
• Recruited and onboarded 155 people from February 2018 – October 2018 with an employee retention rate of 98%.
• The design and implementation of an onboarding and employee records process to reduce costs, enhance employee satisfaction, and drive efficiencies.
• Designed, developed, and implemented AIMG’s Health, Wellbeing, and Inclusion Strategy with positive feedback and impact on both the team and external partners. This included the rollout of a buddy program, wellbeing initiatives that focused on mental health, energy management, sleep, and nutrition, as well as the implementation of an EAP program through one of our partners.
• Designed, developed, and rolled out the AIMG Career Transition program including running a successful careers and networking evening with key sport and events leaders and partners, 1:1 coaching and workshops, and ongoing communication of suitable vacancies both in Australia and overseas.

• RiseSmart (formerly SageCo) provides expert transition services to support people through organisational and demographic change including career and mature age transition.

ACHEIVEMENTS:
• Led the Mature Age workforce
• Presented to Dexus employees on multi-generational workforces
• Worked with a major Federal Government Department on the design and implementation of a career transition program for their employee who were about to go through significant change.
• Successfully won and led the mature age workforce strategy of a major Legal organization in NSW,
• Presented at Konnect Learning, Diversity & Inclusion Summit 2017 on the business case for investing in the mature age workforce
• Part of the panel discussion for Vivid Ideas, 2017 on Ageism – The next frontier

• Development and ongoing support of SeventeenHundred's work-life integration and diversity and inclusion solutions to support organisations and the journey of the individuals within – enabling them to balance their work commitments and external responsibilities.

Achievements:
• Lead the design, development and implementation of SeventeenHundred’s flagship products including the launch of the Work & Life Hub an online platform
• Designed, researched and developed the suite of information packs and toolkits including the Parental Leave Toolkit, Dad & Partner, Aged Care Support and Flexible Work toolkit
• Partnerships
• Managed and supported multiple organisations including Qantas and Google, successfully sold and implemented the Work & Life Hub into Qantas on a 3 year contract

• Proactively managing the end-to-end recruitment process for Verizon Business and Colliers International across Australia.

• Manage onsite recruitment function for Jones Lang LaSalle, acting as key interface between resourcing team and Jones Lang LaSalle.
  • Manage, motivate and develop the CRC team on a day to day basis
  • Deliver an enhanced recruitment process to the client in a timely, efficient and cost effective manner, ensuring the team exceeds client expectation in three core areas:
  • Reduce the cost per hire
  • Reduce time to hire
  • Reduce reliance on recruitment agencies
  • Ensure all service level agreement KPI’s are delivered upon in timely and effective manner