Fiona Hollier
Riverstone
Summary
Dedicated hospitality professional with a proven track record of delivering exceptional customer service and upholding high cleanliness standards. Adept at multitasking, utilizing barista techniques, and effectively communicating with clients. Proficient in handling cash transactions, operating registers/kiosks, and efficiently stocking shelves. Gifted in making reservations and accommodating special requests while ensuring customer satisfaction. Focused on attentively listening to customers' needs for group events and providing suitable recommendations. Adaptable and friendly when dealing with challenging clients and their unique requests. Known for reliability, eagerness to learn new skills, and maintaining honesty, respect, and trustworthiness within the team.
Overview
9
9
years of professional experience
Work History
Hospitality Worker
KFC
11.2024 - Current
- Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
- Demonstrated excellent communication skills when dealing with customers, employees and supervisors
- Greeted guests courteously and responded to inquiries in a timely manner.
- Provided friendly and efficient service to customers while taking orders and making recommendations.
- Packed hot food in boxes and handed out to customers
- Packed and handed out deliveries
- Operated register to assist customers.
Hospitality Worker
Red rooster
09.2021 - 09.2023
- Provided customer service to ensure satisfaction throughout their dining experience
- Served customers at counter and drive-through
- Took drive-through orders on headset
- Worked in kitchen making burgers, cutting chicken, making chips, making rooster rolls and making mash and gravy
- Packed and handed out orders
- Cleaned dining tables dining area and toilets
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods
- Restocked supplies of condiments, beverages and other items as needed
- Maintained knowledge of daily specials and promotions offered by the restaurant
- Assisted in training new hospitality workers on proper procedures for providing quality customer service
Hospitality Worker
McDonalds Plumpton
03.2016 - 02.2021
- Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
- Demonstrated excellent communication skills when dealing with customers, employees and supervisors
- Greeted guests courteously and responded to inquiries in a timely manner.
- Provided friendly and efficient service to customers while taking orders and making recommendations.
- Packed hot food in boxes and handed out to customers
- Packed and handed out deliveries
- Operated register to assist customers.
Education
High School Diploma -
Chifley Collage
Mount Druitt, NSW12.2014
Skills
- Communicating with clients
- Negotiation
- Multi-tasker
- Barista Skills
- Social Skills
- Catering
- Active listening
- Lifting 20kg
- Handling Cash
- Register/Kiosk Operating Skills
- Cleaning
- Stocking Shelves
Timeline
Hospitality Worker
KFC
11.2024 - Current
Hospitality Worker
Red rooster
09.2021 - 09.2023
Hospitality Worker
McDonalds Plumpton
03.2016 - 02.2021
High School Diploma -
Chifley Collage
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