Fiona Hood

• Assisted in processing cost data to ensure accurate record-keeping.
• Supported preparation of cost estimates for various projects and operations.
• Learned to utilize accounting software for tracking expenses and budgets.
• Maintained organized files for invoices, receipts, and financial documentation.
• Collaborated with team members to resolve discrepancies in cost reports.
• Adapted to changing workflows and prioritized tasks effectively within deadlines.
• Developed strong relationships with suppliers, fostering open communication channels to resolve discrepancies quickly and effectively.
• Enhanced financial reporting processes, streamlining data collection and organization.
• Maintained highly organized filing system for all costing documents, simplifying document retrieval during audits or reviews.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Collaborated with customers to resolve disputes.
• Monitored outstanding invoices and performed collections duties.

Maintained accurate records.

Managed collection of outstanding invoices.

Allocate payment to invoices

Monthly/yearly budget enrty

• Coordinated scheduling and logistics for efficient service delivery across multiple client sites.
• Managed communication between clients and team members to ensure seamless operations.
• Utilized Microsoft Office Suite and industry software to uphold accurate records.
• Implemented process improvements that enhanced workflow efficiency within administrative functions.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Managed accounts receivable processes to ensure timely collections and minimize outstanding debts.
• Utilized collection software to track payment statuses and update client records efficiently.
• Negotiated payment plans with clients, fostering positive relationships while ensuring compliance with company policies.
• Conducted thorough account reviews to identify delinquent accounts and develop targeted collection strategies.
• Collaborated with team members to share best practices and improve overall collection rates.
• Prepared detailed reports on collection activities, identifying trends and areas for process improvement.
• Collected on delinquent accounts to reduce overdue balances.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Maintained high volume of calls and met demands of busy and productive group.